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Eike von Lindern, Uw Weinreich, Uwe Weinreich - Praxisbuch Kundenbefragungen
Eike von Lindern, Uw Weinreich, Uwe Weinreich Praxisbuch Kundenbefragungen German 19.03.2008 Hardback Fr. 65.00 3-5 weeks
Mathias Droll, Hans H. Bauer, Christian Homburg, Sabine Kuester - Kundenpriorisierung in der Marktbearbeitung
Mathias Droll, Hans H. Bauer, Christian Homburg, Sabine Kuester Kundenpriorisierung in der Marktbearbeitung German 21.05.2008 Paperback / Softback Fr. 90.00 1-2 weeks (title will be printed to order)
Harald Salomann - Internet Self-Service in Kundenbeziehungen
Harald Salomann Internet Self-Service in Kundenbeziehungen German 29.02.2008 Paperback / Softback Fr. 90.00 1-2 weeks (title will be printed to order)
Tim Tecklenburg - Churn-Management im B2B-Kontext
Tim Tecklenburg Churn-Management im B2B-Kontext German 28.01.2008 Paperback / Softback Fr. 96.00 1-2 weeks (title will be printed to order)
Anna V. Wenske, Anna Verena Wenske - Management und Wirkungen von Marke-Kunden-Beziehungen im Konsumgüterbereich
Anna V. Wenske, Anna Verena Wenske Management und Wirkungen von Marke-Kunden-Beziehungen im Konsumgüterbereich German 19.08.2008 Paperback / Softback Fr. 90.00 1-2 weeks (title will be printed to order)
Gernot Mödritscher, Gernot J. Mödritscher - Customer Value Controlling
Gernot Mödritscher, Gernot J. Mödritscher Customer Value Controlling German 20.06.2008 Paperback / Softback Fr. 96.00 1-2 weeks (title will be printed to order)
Jörg Hölzing, Jörg A. Hölzing - Die Kano-Theorie der Kundenzufriedenheitsmessung
Jörg Hölzing, Jörg A. Hölzing Die Kano-Theorie der Kundenzufriedenheitsmessung German 01.08.2008 Paperback / Softback Fr. 90.00 1-2 weeks (title will be printed to order)
Sebastian Lütje - Kundenbeziehungsfähigkeit
Sebastian Lütje Kundenbeziehungsfähigkeit German 19.02.2009 Paperback / Softback Fr. 83.00 1-2 weeks (title will be printed to order)
Alexander Breusch - Customer-Equity-Management in einem dynamischen Wettbewerbumfeld
Alexander Breusch Customer-Equity-Management in einem dynamischen Wettbewerbumfeld German 13.02.2009 Paperback / Softback Fr. 83.00 1-2 weeks (title will be printed to order)
Holge Dannenberg, Holger Dannenberg, Dirk Zupancic - Spitzenleistungen im Vertrieb
Holge Dannenberg, Holger Dannenberg, Dirk Zupancic Spitzenleistungen im Vertrieb German 01.01.2008 Hardback Fr. 96.00 2-3 weeks (title will be printed to order)
B Read, Brendan Read, Brendan B Read, Brendan B. Read - Designing The Best Call Center For Your Business
B Read, Brendan Read, Brendan B Read, Brendan B. Read Designing The Best Call Center For Your Business English 15.11.2004 Paperback / Softback Fr. 79.00 1-2 weeks
Stanley Brown, Stanley A. Brown, Stanley A. Gulycz Brown, Moosha Gulycz - Performance-Driven Crm
Stanley Brown, Stanley A. Brown, Stanley A. Gulycz Brown, Moosha Gulycz Performance-Driven Crm English 07.05.2002 Hardback Fr. 39.50 1-3 weeks (not available at short notice)
Darryl S. DOANE, Darryl S. Sloat Doane, Rose D. Sloat - Customer Service Activity Book
Darryl S. DOANE, Darryl S. Sloat Doane, Rose D. Sloat Customer Service Activity Book English 01.04.2005 Paperback / Softback Fr. 40.90 1-3 weeks (not available at short notice)
Fiona Czerniawska - Trusted Firm
Fiona Czerniawska Trusted Firm English 27.10.2006 Hardback Fr. 55.90 1-3 weeks (not available at short notice)
Jay W Lorsch, Jay W. Lorsch, Jay W. Tierney Lorsch, Lorsch Jay W., Thomas J Tierney, Thomas J. Tierney... - Aligning the Stars
Jay W Lorsch, Jay W. Lorsch, Jay W. Tierney Lorsch, Lorsch Jay W., Thomas J Tierney, Thomas J. Tierney... Aligning the Stars English 01.04.2002 Hardback Fr. 56.50 1-3 weeks (not available at short notice)
Lior Arussy, Arussy Lior - Experience!
Lior Arussy, Arussy Lior Experience! English 10.01.2002 Hardback Fr. 42.00 1-3 weeks (not available at short notice)
Kristin Anderson, Kristin L. Anderson, Ron Zemke, Ron Anderson Zemke - Umwerfender Service
Kristin Anderson, Kristin L. Anderson, Ron Zemke, Ron Anderson Zemke Umwerfender Service German 01.01.2002 Paperback / Softback Fr. 44.70 3-5 weeks
Traci Browne - The Social Trade Show
Traci Browne The Social Trade Show English 01.01.2012 Paperback / Softback Fr. 23.30 3-5 weeks
Marshal Cohen, Cohen Marshal - Why Customers Do What They Do
Marshal Cohen, Cohen Marshal Why Customers Do What They Do English 10.02.2006 Hardback Fr. 42.00 3-5 weeks
Andrew Waite, Waite Andrew - A Practical Guide to Call Center Technology
Andrew Waite, Waite Andrew A Practical Guide to Call Center Technology English 02.01.2002 Paperback / Softback Fr. 70.50 3-5 weeks