Trusted Firm - How Consulting Firms Build Successful Client Relationships

The consulting industry has been on a roller-coaster ride since the heady days of the 1990s. After a recession triggered by the dotcom crash, it's now growing rapidly again--but in a market that has changed beyond all recognition. Fees are down, buying is centralized and many clients are ex-consultants who know all the tricks of the trade.

Product details

• Authors: Fiona Czerniawska
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Hardback
• Released: 27.10.2006
• EAN: 9780470027172
• ISBN: 978-0-470-02717-2
• No. of pages: 260
• Subjects: Social sciences, law, business > Business > Management; Kundendienst, Kundenbetreuung, Service, Unternehmensberatung