We have redesigned our shop during the last months, with the aim of offering the CeDe family a good shopping experience in the future as well. Now we are looking forward to your opinion on the result of our work - bluntly, directly and fairly. We take every feedback seriously, but we cannot respond to each mail personally. We thank you for your understanding.
Topic: Orders & Shop
Sound, image and information media may only be returned or exchanged for copyright reasons if they have not yet been opened.
This does not apply in the event of incorrect delivery or manufacturing defects.
Returns for reasons not mentioned above can only be accepted in agreement with our customer service.
For returns, the invoice or delivery note (copy sufficient) must be attached.
Orders from the research service cannot be returned.
Right of return and deadlines
Damage during transport must be reported within 48 hours.
The right of return only applies to products that are not excluded from return. The return period is 10 days.
Incorrect deliveries must be reported within 10 days. Returns in case of displeasure are excluded.
Download the "Return Label" form, print it out and send it back with the delivery.
By parcel post:
Ask for the form from CeDe.ch's customer service. This will allow you to return the package.
For deliveries to Germany please go to www.CeDe.de, for deliveries to Austria please go to www.CeDe.at.
No, we do not charge credit cards until an item has been shipped. At the time of ordering only a reservation is made, which expires automatically if an item is cancelled or reported out of stock.
"For Switzerland: UBS AG, P.O. Box, 8401 Winterthur, IBAN CH38 0025 7257 7838 0001 V, SWIFT UBSWCHZH80A, BIC UBSWCHZH80A, account number 257-783800.03X
For Germany: Deutsche Bank, Konstanz, BIC 69070024, account number 0538009, IBAN DE71 6907 0024 0053 8009 00, Swift-Code DEUTDEDB690"
There is an arrow icon on the top right of each product page. By clicking on it, the address belonging to this product can be copied and then an e-mail or any other message can be copied.
Items for which the delivery time is "immediate delivery" are available in our stock. If they are ordered before 3.45 p.m., the order will be shipped the same day.
Items from the movies, music and books categories are also delivered on Saturdays.
Items that are out of stock can no longer be delivered. The order concerned is automatically cancelled.
From a product value of EUR 22.00, customs duties and a administration fee of EUR 6.00 may apply.
Orders can be cancelled by e-mail (firstname.lastname@example.org), contact form, or by phone. Please state the relevant order number in all cases.
How does the research service work?
If you find an item that is out of stock in the store, it can no longer be purchased through normal distribution channels. If an orange research service button also appears, you can ask our search team to search for this item. If this is found, you will receive an offer. Free and without obligation.
How it works
Unfortunately, no. If information on unpaid invoices is required, it can be obtained by sending an e-mail to email@example.com, stating the customer number, surname, first name and location.
As soon as we have checked the goods in-house and the acceptable condition, it will take some two to three working days until the amount is credited (the duration also varies depending on the card issuer).