General terms and conditions

General remarks

We strive to serve all of our customers to their utmost satisfaction at all times. This includes our fair terms and conditions of business.

We supply only factory-new products in genuine branded quality.

The contract is concluded in that we accept, through our order confirmation, the customer's offer to enter into a contract by way of placing an order. This order confirmation includes the material content of the order placed.

Any questions concerning our terms and conditions of business should be addressed to

Refusal of acceptance

In the event of unjustified refusal to accept the goods delivered, we reserve the right to charge the costs incurred. Repeated refusal to accept the goods will lead to the customer number being barred.

Warranty / Liability

Liability on the goods supplied is limited to a replacement delivery. Claims for rescission of contract or reduction in payment will not be considered provided a replacement delivery can be made within a reasonable period of time.

Complaints regarding product defects may be made within 8 days. If an inspection of the defective product reveals that the defect is attributable to negligence on the part of the purchaser (such as damage due to careless handling), the purchaser shall be liable for the cost of the replacement delivery.

We accept no liability for any hardware damage caused by the copy protection.

Our liability for our own fault, as well as that of our legal representatives and agents is limited to intent and gross negligence. This does not apply to the breach of fundamental contractual obligations and absence of warranted characteristics.

Place of jurisdiction

Our business activities are based exclusively on Swiss law. The place of jurisdiction is Winterthur.

We also reserve the right to pursue legal proceedings at the customer's place of jurisdiction.

Data protection

CeDe-Shop AG only records essential data and uses these within the scope of order processing as well as for the purpose of making shopping as simple as possible for regular customers. Personal data will be treated as confidential and will not be passed on to third parties for advertising purposes.

We keep outstanding and completed orders on file. These data may be inspected at all times in the password-protected login area (MyCeDe). In order to offer the best possible options for the choice of payment mode, we have to safeguard the customers and ourselves against improper use.

Delivery terms

Depending on the time of receipt of the order, immediately available articles will be handed over to our delivery service on the same day or the next working day. Please note the delivery periods quoted on our website for the product concerned. These are typical times which may, however, vary in the event of supply shortages in the industry. A delay in delivery will never result in a reduction in the selling price.

In order to deliver the goods as quickly as possible, we may make part deliveries. This will not involve any additional expense.

In the case of mixed orders, we are unable to guarantee simultaneous delivery of the articles.

We reserve the right to limit orders to consumer quantities in the case of articles in short supply and special offers.


CeDe-Shop AG makes no charge for delivery, irrespective of the order quantity.

VAT, where applicable, is included in the quoted price.

Payment terms

For orders on account, we allow 10 days for payment.

Unauthorised deductions will be recharged.

In the event of late payment, we are entitled to charge 5% interest on arrears in addition to the reminder costs. We reserve the right to bar customers and to take legal proceedings should the need arise. After the second reminder we send the invoice to our collection partner Intrum. For this there are fees according to

If payment is made by credit card, the card will only be debited when the goods are despatched. In the case of part deliveries, each shipment will be charged separately.

Return / Exchange

For copyright reasons, we may only take back or exchange sound, image and information carriers if the goods are still in their original packaging. Of course, this does not apply in the case of wrong delivery or manufacturing defects. The return must be made within 14 days. The 14-day right of return does not apply to orders of large quantities (more than 3 pieces of the same item). Returns must be accompanied by the invoice or delivery note, otherwise processing will not be possible. Returns for the reasons not mentioned can only be taken back in consultation with our customer service.
The cost of returning the goods shall be borne by the buyer, unless it is a case of wrong delivery or a manufacturing defect.

Return procedure

Letter post:
Download the "Return Label" form, print it out and send it back with the delivery. For returns, the invoice or delivery note (copy sufficient) must be attached.

By parcel post:
Ask for the form from's customer service. This will allow you to return the package. For returns, the invoice or delivery note (copy sufficient) must be attached.