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Informationen zum Autor Christinea Donnelly is Development Officer for Young People at Bradford Libraries and works with schools and educational organisations to promote reading, literacy and information skills. She was the co-author of the original Know It All Find It Fast. Klappentext Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult! least understood subjects. This guide offers useful tips! warns of potential pitfalls! and spotlights typical queries and how to tackle them. Zusammenfassung Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. This guide offers useful tips, warns of potential pitfalls, and spotlights typical queries and how to tackle them. Inhaltsverzeichnis General sources Abbreviations & acronyms Accounts, auditing & bookkeeping Actors & actresses Acts & regulations Addresses & postcodes Agriculture & farming Aircraft & airlines Alphabets & scripts Animals, pets & vets Antiques & collectibles Archaeology Architecture & planning Archives Armed forces Art & design, the arts Articles in journals Associations & organizations Astronomy & space travel Atlases & gazetteers Auctions Awards & prizes Banks & banking Battles & battlefields Beers & brewing Benefits Biographies Books & bibliographies British standards Business – setting up Canals & waterways Careers & qualifications Cars & the motor industry Catering & cookery Charitable organizations Chemicals & the chemical industry Childcare Clothes & clothing Coins & stamps Companies Companies – accounts Companies – defunct Companies – international Companies – law Conferences & exhibitions Construction Consumer information Copyright & legal deposit Costume & fashion Countries Crafts Crime & criminals Customs, festivals & folklore Dates, calendars & anniversaries Death, funerals & bereavement Dentists Dictionaries Diy & repair manuals Doctors Education – general Education – lifelong learning & e-learning Education – schools & pre-school Education – universities & colleges Election results Embassies & consulates Employment – law Employment – rights & statistics Energy Engineering Environment & green issues Equal opportunities Etiquette & forms of address European information Examinations Export & imports Fairy tales & nursery rhymes Family history & genealogy Films & cinema Flags Food & drink Games rules (including sports) Gardens, gardening & flowers Geography, geology & earth sciences Government Grants & funding Health & healthcare Heraldry & coats of arms Historic houses & castles History Homework Hotels & guesthouses Housing & buying a house Information technology Insurance Interviews Inventions, patents & trade marks Isbns & issns Jobs Journals & periodicals Kings & queens, rulers & heads of state Languages & translating Law Libraries & information services Licences & licensing Literature Local history Manufacturing Maps Market research Medals & decorations Media & the press Medicines & drugs Members of parliament Money Museums & galleries Music Myths & mythology Names Nationality & immigration Natural history Newspapers & magazines Opticians Parish registers Philosophy & psychology Photographs & photography; illustrations Plays Poems & poetry Police & security Politics & international relations Population Prices Prison & probation Proofreading & editing Proverbs Know it all, find it fast Pseudonyms Publishing Quotations & speeches Railways Records (achievements) Religion Research & study Retailing & consumer spending Rights Saints Signs & symbols Social welfare Sports Statistics Tax Telephone directories Television & radio Theatre & acting Timetables & journey planning Tourism & travel Trade unions Transport Unexplained, the Uniforms United nations Utilities ...
