Oxford English for Careers: Tourism 2 Student Book - Oxford English for Careers

Klappentext Tourism is ideal for pre-work students! studying at pre-intermediate to upper-intermediate levels! who will need to use English in work situations. Tourism is divided into three levels: Provision! Encounters! and Management. Each of these levels develops the vocabulary! language! and skills that students will need to communicate effectively with customers and colleagues! whether working in an administrative or managerial role. Zusammenfassung Tourism 2 teaches pre-work students to communicate accurately in English! within the context of a career in tourism. Inhaltsverzeichnis 1. Arrivals ; Cultural differences in greetings! points of arrival! greeting and introducing ; 2. A place to stay ; Welcoming guests! registration procedures! hotel services ; 3. Tourist information services ; Assessing customer types! tourist information centres! recommendations ; 4. Holiday rep ; Attitudes! tipping! resort representative! a welcoming talk ; 5. Eating out ; Food festivals! national dishes! food tourism! taking an order ; 6. Rural tourism ; Sensitivity to the environment! local people and rural tourism! information about the weather ; 7. Attractions and events ; Different cultures - different responses! describing a festival! bringing attractions to life ; 8. On tour ; Personal appearance! training! qualifications! tour guide to tour manager ; 9. Hotel entertainment ; Customers of all ages! working with kids! activities for different age groups ; 10. Specialized tourism ; Cross-cultural misunderstandings! special requests! disability access ; 11. Business travel ; Cultural awareness! business travel in your country! the needs of the business traveller ; 12. Checking out ; Quality standards! receptionist duties! solving problems! checking guests out

Détails du produit

• Auteurs: Keith Harding, Robi Walker, Robin Walker
• Collaboration: Andrew Dilger (Editeur)
• Edition: Oxford University Press
• Langues: Anglais
• Format d'édition: Livre Broché
• Sortie: 11.10.2007
• EAN: 9780194551038
• ISBN: 978-0-19-455103-8
• Dimensions: 210 mm x 275 mm x 10 mm
• Séries: Oxford English for Careers; Oxford English for Careers
• Thèmes: Oxford English for Careers; ENGFORCAR; ENGFORCAR; Oxford English for Careers: Tourism 2
• Catégories: Ecole et pédagogie > Lectures/interprétations/auxiliaires de lecture > Anglais; Englisch, für die Berufsbildung / Berufsausbildung, Schule und Lernen: Berufsausbildung, Berufsausbildung, Lehre (Berufsausbildung), Duales System (Ausbildung), Tourismus / Berufsbezogenes Schulbuch, berufsbezogene Fächer, Hörbuch / Recht, Wirtschaft, ELT (Englisch als Fremdsprache): Prüfungen und Tests von Englisch für spezifische Zwecke