Healthcare Services Management - A Practical Guide

Table des matières

Organizational behaviour in healthcare.- Navigating the evolving landscape of healthcare recruitment.- Uniting the workforce - Harnessing the power of team building in healthcare organizations.- Embracing healthcare complexity - Systems thinking and system dynamics.- Marketing in the healthcare sector.- Strategic problem solving and decision making in healthcare management - Tools, techniques and applications.- The Imperative of Addressing Errors in Healthcare.- Failure mode and risk analysis and business continuity in healthcare management.- Navigating institutional liability - A global overview.- Exposing the invisible - Managing latent Threats in healthcare organizations.- The importance of effective communication.- Value based Healthcare.- Value based competition strategy in the healthcare setting.- Voice of the customer in the healthcare world.- Clinical Governance.- Process centered healthcare organizations.- Different healthcare organization models.- Lean Management in the healthcare setting.- Six Sigma in the healthcare setting.- Effective inventory management techniques.- Principles of cost-effectiveness and cost-benefits evaluations.- Health Technology Assessment.- Microeconomics of a hospital: the problem of sustainability.- How to write a proper business case.- Basic accounting for a hospital service.- Basic project management for healthcare managers.- Artificial Intelligence in the healthcare world.- Big-data and cybersecurity in Healthcare.- The problem of privacy.- The importance of defining mission and vision for a healthcare organization.- Organization alignment.- Navigating change and uncertainty in a rapidly evolving context.- Training the healthcare managers of the future.- The best healthcare organizations in class (and how they made it).- Conclusions.

A propos de l'auteur

Andrea Saporito is Medical Director of Bellinzona Regional Hospital and Medical Director of the Department of Anesthesiology at Ente Ospedaliero Cantonale, Southern Switzerland public hospital trust. After his medical diploma and board certifications in Anesthesiology, he obtained both a Master Degree in Healthcare Management and Economics at the University of Lugano (Switzerland) and an Master in Business Administration at Imperial College London. He is Professor at the Faculty of Biomedical Sciences in Lugano and an active researcher in the fields of anesthesiology, perioperative medicine and operating rooms management, authoring several articles on important international journals on both clinical and healthcare management topics. He is currently serving as President of the Swiss Association of Regional Anesthesia and council member of the European Society of Regional Anaesthesia and Pain Therapy.
 
Baroum Mrad Georgis is Data Protection and Compliance Officer at Ente Ospedaliero Cantonale (EOC). With a multidisciplinary background in law, business, and data intelligence, he brings over fifteen years of experience at the intersection of healthcare, technology, and regulation. His professional focus lies in the governance of emerging technologies and the protection of sensitive health data, particularly within the expanding landscape of the Internet of Bodies (IoB) and neuroprivacy. He has played a central role in designing institutional frameworks for privacy, compliance, and responsible innovation in Swiss public healthcare. A frequent speaker at international conferences, he actively contributes to the ethical and legal discourse on artificial intelligence, neurotechnology, and anticipatory governance in the digital transformation of healthcare.

Résumé

The modern healthcare landscape is marked by a delicate interplay of complexity, innovation, and pressing challenges. Across the globe, healthcare systems are grappling with rising costs, evolving patient expectations, technological advancements, and the enduring quest to deliver equitable and high-quality care. In this dynamic environment, effective healthcare management has become the cornerstone of ensuring the sustainability and success of health services.
Healthcare management encompasses the planning, organization, and oversight of health services to achieve optimal patient outcomes while maximizing resource efficiency. It bridges the gap between medical expertise and operational effectiveness, requiring managers to balance clinical priorities with administrative, financial, and regulatory demands. As healthcare systems evolve, managers must navigate an array of factors, including shifting demographics, policy reforms, and the integration of digital technologies.
The role of healthcare managers extends beyond traditional administrative functions. They are now pivotal in shaping strategies that improve access to care, enhance patient safety, and foster innovation. Their decisions influence how resources are allocated, how staff are empowered, and how organizations respond to external pressures such as public health crises or regulatory changes.
This growing complexity necessitates a multidisciplinary approach to healthcare management. Professionals in this field must draw upon insights from economics, public health, information technology, and organizational behavior. They must also be adept at leadership, communication, and ethical decision-making to guide their teams through the challenges of modern healthcare delivery.
By understanding the principles and practices of healthcare management, professionals can drive meaningful improvements in the systems they oversee. Whether it involves adopting cutting-edge technologies, optimizing workflows, or cultivating a culture of patient-centered care, healthcare management offers the tools and frameworks to meet the needs of today’s diverse and demanding healthcare environment.
In this context, the importance of fostering well-informed, adaptive, and resourceful leaders in healthcare cannot be overstated. These individuals will be instrumental in not only addressing present challenges but also in shaping the future of healthcare systems worldwide.
Whether one is a physician-turned-administrator, a nurse serving in a leadership capacity, a hospital executive, or a policy analyst, the need to navigate these complexities is more pressing than ever. This book was conceived as a pragmatic guide—an orientation tool designed to help busy practitioners find their way through the labyrinth of healthcare management.
From legal frameworks and institutional liability to quality assurance, patient safety, financial stewardship, and beyond, our aim is not to produce an exhaustive encyclopedia of healthcare administration. Rather, we seek to offer an accessible resource that can illuminate key issues, clarify foundational concepts, and spark critical thinking. In each chapter, one will find references to authoritative sources that delve deeper into specific topics, enabling you to explore the finer details at your own pace.
We hope this book helps healthcare managers at any level to become more confident in charting their organization’s course through strategic planning, operational excellence, regulatory compliance, and ethical decision-making.

Détails du produit

• Auteurs: Baroum Mrad Georgis, Andrea Saporito
• Edition: Springer International Publishing
• Langues: Anglais
• Format d'édition: Livre Relié
• Sortie: 17.01.2026
• EAN: 9783032126016
• ISBN: 978-3-032-12601-6
• Illustrations: Approx. 400 p.
• Catégories: Sciences naturelles, médecine, informatique, technique > Médecine > Général; Medizin, allgemein, Gesundheitssystem und Gesundheitswesen, Gesundheitsökonomie, Public Health, Health Policy, Health Care Management, Health Sciences, healthcare operations, Healthcare Policy, Hospital Management, Healthcare administration, medical service management