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More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach.The roles of reference and public librarians are constantly changing. Today, it's not unusual for librarians to also serve as trend trackers, data analysts, project managers, IT troubleshooters, marketers, and staffing specialists. Academic and public libraries across the country are experimenting with new service models to accommodate new technology, budget constraints, and a clientele with new needs and expectations. Not surprisingly, librarians are assuming revised roles as a result.
Reference Reborn: Breathing New Life into Public Services Librarianship is a collection of over two dozen essays on developments and trends in reference and public services librarianship, highlighting some of the best thinking on reference services, outreach initiatives, the migration from print to e-reference collections, staffing 21st century libraries, library school curriculum, and more. This text will appeal to library and information science students and educators, beginning and seasoned reference librarians and managers of public service departments in academic and public libraries. The education and training of reference librarians receives special attention.
Table des matières
CONTENTSPrefaceLinda C. Smith
AcknowledgmentsIntroductionDiane Zabel
Part I: OUR CHANGING USERSChapter 1: Who Are Our Users? Scanning the Environment to Detect TrendsEllysa Stern CahoyPart II: NEW AND IMPROVED SERVICE MODELSChapter 2: Demystifying Virtual ReferenceDaniel HickeyChapter 3: Going beyond the Desk: 21st-Century Reference, Outreach, and Teaching ServicesElizabeth McKeigue and Laura Farwell BlakeChapter 4: The Integrated Services Model: Information Commons in LibrariesJuliet RumbleChapter 5: Librarians in Second Life and Future Virtual WorldsAlexia HudsonChapter 6: An Exploration of the Hybrid Reference Service Model: Keeping What WorksMarie L. Radford and Scott VinePart III: NEW AND REVISED ROLES FOR REFERENCE LIBRARIANSChapter 7: The Embedded Academic LibrarianSusan Sharpless Smith and Lynn SuttonChapter 8: Community Reference WorkJames LaRueChapter 9: Contemporary and Future Roles for Readers' Advisory in Public LibrariesBarry Trott and Neil HollandsChapter 10: Leisure Reading Collections in College and University Libraries: Have Academic Librarians Rediscovered Readers' Advisory? Anne BehlerChapter 11: Librarian as Marketer: Learning to Promote Reference and Outreach ServicesElisabeth LeonardChapter 12: Reference Quality: A Primer on Methods and Tools for Assessing Reference ServicesJulie A. Gedeon and Joseph A. Salem, Jr. Part IV: OLD TOOLS/NEW TOOLS: THE ROLE OF TECHNOLOGY IN REFERENCE SERVICEChapter 13: Telephone Reference as the Past and the Future of Library ServiceM. Kathleen KernChapter 14: Reconfiguring Reference Services for Mobile DevicesJim HahnChapter 15: Using Online Social Networking Tools for Reference and OutreachEmily RimlandChapter 16: What's Next? Tracking Tech TrendsMichael StephensPart V: REFERENCE COLLECTION DEVELOPMENTChapter 17: From Print to E-ReferenceDavid A. TyckosonChapter 18: Digital Visibility: Creating Usable Interfaces So Users Can Find ResourcesJody Condit Fagan and Meris A. MandernachChapter 19: Scholarly Communication: Library as Content Provider-Digital Projects to Support Reference and User ServicesLinda FriendPart VI: STAFFING 21ST-CENTURY LIBRARIESChapter 20: What Skills Are Needed for the Next Generation of Librarians?Sally W. KalinChapter 21: Retirements in Reference: Passing the Torch to the Next Generation of Reference LibrariansCharlotte Ford and Lili LuoPart VII: THE EDUCATION AND TRAINING OF REFERENCE LIBRARIANSChapter 22: The Education of Reference Librarians: A Detailed Survey and AnalysisLisa G. O'ConnorChapter 23: The Guide to Reference and Learning Reference LibrarianshipRobert H. KieftChapter 24: Practitioners as Adjunct TeachersChristopher LeBeauChapter 25: Outside the School Doors: Lessons Learned after Library SchoolAmber A. PrentissIndexAbout the Editor and Contributors
A propos de l'auteur
Diane Zabel is Louis and Virginia Benzak Business Librarian at The Pennsylvania State University.
