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Medical Office Procedures (MOP) provides the required background for the responsibilities of the administrative medical assistant. It is a text-workbook that introduces and describes the tasks of a medical office assistant's career; teaches records management, medical communications, and scheduling skills; and describes procedures for preparing patients' charts and bills. Practice management, electronic health records, managerial skills, and finances are also addressed.
Table des matières
Part 1 The Administrative Medical Assistant's CareerChapter 1 The Administrative Medical Assistant
Chapter 2 Medical Ethics, Law, and Compliance
Part 2 Administrative ResponsibilitiesChapter 3 Office Communications: An Overview of Written and Verbal Communication
Chapter 4 Office Communications: Phone, Scheduling, and Mail
Chapter 5 Managing Health Information
Chapter 6 Office Management
Part 3 Practice FinancialsChapter 7 Insurance and Coding
Chapter 8 Billing, Reimbursement, and Collections
Chapter 9 Practice Finances
Part 4 Preparing for EmploymentChapter 10 Preparing for Employment in the Medical Office
A propos de l'auteur
Nenna L. Bayes , AAS, BBA, M.Ed., CPC, has coauthored
and reviewed various titles within the medical administrative fields. She earned an
associate of applied business degree, a bachelor of business administration degree,
and a masters of arts in education from Morehead State University. During her tenure,
she has taught numerous courses within the administrative and medical administrative
curriculum. She is a professor in and the program coordinator for the Office
Systems Technology and Medical Information Technology programs at Ashland
Community and Technology College in Ashland, Kentucky, and has received many
teaching excellence awards. She is also a certified professional coder (CPC). Prior to
teaching, she worked in various medical office environments. Additionally, she is a
member of the American Academy of Professional Coders (AAPC) and the American
Health Information Management Association (AHIMA).
She lives in Flatwoods, Kentucky, with her husband and is blessed to have two
children and two granddaughters . She is actively involved in music and enjoys
camping in her leisure time.
