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Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a frequent, often holistic, and multi-layered process that involves many actors and many services at the same time. However, most of the existing literature on innovation in public sector services is based on the economics of innovation, which is heavily influenced by investigations of the private sector. Innovation in the Public Sector develops a more context-sensitive and rich approach in order to explore the different logics of innovation that prevail here.
Table des matières
1. Introduction: Framing Innovation in Public Service Sectors: A Contextual Approach
Lars Fuglsang and Rolf Rønning 2. How Front-line Employees Nurture Service Innovation through Co-creation with their Customers: A Case Study of Public Health Care
Jenny Karlsson, Per Skålén and Erik Sundström 3. Service Innovations for Enhancing Public Transit Services
Heiko Gebauer, Mikael Johnson and Bo Enquist 4. User-Driven Innovation and the Role of the Citizen: A Citizen, a Customer, or a Human Being?
Luise Li Langergaard 5. Value Innovations in Electricity Utilities
Heiko Gebauer, Hagen Worch and Bernhard Truffer 6. Framing Innovation in Postal Services: Developing a Hybrid Organization
Lars Fuglsang and Jørn Kjølseth Møller 7. Organizing for Innovation in the Public Sector
Anne Marie Berg 8. Translating Client-Orientation through ICT
Maria Røhnebæk 9. Collaborative Service Innovation in the Public Sector
Johan Quist and Martin Fransson 10. Coevolution and Innovations in Governance - A Case Study of the New Public Service System for Electric Vehicles in Oslo
Rannveig Røste 11. The Diffusion of Innovation: A Question of Power
Rolf Rønning 12. Conclusion: Public Service Sector Innovation in Context
Lars Fuglsang and Rolf Rønning
A propos de l'auteur
Bo Enquist is Associate Professor at CTF-Service Research Center at Karlstad University, Sweden. He is also vice Director of SAMOT (Service And Marketing Oriented Transport research group), an Vinn-excellent center, which is a subunit to CTF.
Lars Fuglsang is Professor at Lillehammer University College, Norway and Associate Professor at Roskilde University, Denmark. He has published numerous articles and books on innovation including the edited volumes "Innovation and the creative process. Towards innovation with care" and, with Jon Sundbo, "Innovation as strategic reflexivity" (Routledge).
Rolf Rønning is Professor at Lillehammer University College, Norway. He has researched and published widly within welfare policy, including
Social aspects of illness, Disease and Sickness Absence (Nordby, Rønning and Tellnes (eds.)).
