Leading the Listening Organisation - Creating Organisations That Flourish

How organisations listen, learn and adapt to their environment drives success and long-term sustainability. This book focuses on internal stakeholders and how employers can use the voice of their people to improve decision-making, innovation, and performance. It is about why listening to employees matters and how to do it well.

Table des matières

1. The advent of the listening age 2. Why listening matters 3. The barriers to effective listening 4. How to listen 5. Digital listening 6. Employee resource groups and activism 7. The role of leadership 8. Developing an employee listening climate 9. Leadership listening: A new approach for an era of uncertainty

A propos de l'auteur

Mike Pounsford founded Couravel, an organisation development consultancy specialising in change communication, in 2001. He works internationally for private, public, and third sector organisations and is an IAF Certified(TM) Professional Facilitator.
Kevin Ruck is the co-founder of PR Academy, the largest provider of Chartered Institute of Public Relations (CIPR) qualifications and the editor of Exploring Internal Communication, also published by Routledge.
Howard Krais co-founded True, an employee experience and engagement consultancy, in 2023 following several senior roles in large global organisations and two years leading the UK chapter of the International Association of Business Communicators (IABC).

Résumé

How organisations listen, learn and adapt to their environment drives success and long-term sustainability. This book focuses on internal stakeholders and how employers can use the voice of their people to improve decision-making, innovation, and performance. It is about why listening to employees matters and how to do it well.

Détails du produit

• Auteurs: Howard Krais, Mike Pounsford, Mike Ruck Pounsford, Kevin Ruck, Ruck Kevin
• Edition: Taylor & Francis Ltd.
• Langues: Anglais
• Format d'édition: Livre Relié
• Sortie: 22.12.2023
• EAN: 9781032429427
• ISBN: 978-1-0-3242942-7
• Pages: 204
• Catégories: Sciences sociales, droit, économie > Economie > Gestion; BUSINESS & ECONOMICS / Organizational Behavior, BUSINESS & ECONOMICS / Leadership, BUSINESS & ECONOMICS / Motivational, Organizational theory & behaviour, Management: leadership & motivation, Management: leadership and motivation, Personnel & human resources management, Personnel and human resources management, Organizational theory and behaviour