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This book will provide a welcome critical analysis of Quality Improvement during a period of rapid growth in its usage. The author's insights and experience will help shape how people apply QI tools and encourage deeper thinking about the ideologies and practices that need to be understood before effective change can happen.
Table des matières
Chapter 1: Context
Chapter 2: The History of Quality in Healthcare
Chapter 3: Cultures of Quality
Chapter 4: Understanding Variation - Tensions and Dilemmas
Chapter 5: Demand, Capacity and Utilisation
Chapter 6: Understanding Failure Demand
Chapter 7: Principles to Avoid Failure Demand
Chapter 8: Defragmenting to Integrate
Chapter 9: Understanding the Specialist, Generalist and Citizen Muddle
Chapter 10: Supporting the Human System of Work
Chapter 11: Understanding Need
Chapter 12: Conclusion
A propos de l'auteur
Murray has a clinical background in mental health services and psychological therapy and is trained in systemic approaches to counselling, consultation and supervision. He is a qualified groupwork practitioner, registered with the Institute of Group Analysis. Murray has an enduring interest in the social dynamics of organising and has spent much of his career tackling complex socio-cultural and ethical issues, including leading several large-scale independent reviews of care. Murray has provided strategic support to a wide range of national quality programmes and networks in the UK and abroad. He has taught at postgraduate level internationally and is a visiting professor at the Health Systems Innovation Lab at London South Bank University. Murray’s practice also includes work as an independent editor, writer and broadcaster, producing media to stimulate debate about complex professional and ethical issues in healthcare. He is co-author of Networks in Healthcare: Managing Complex Relationships (Emerald) with Professor Becky Malby.
Nick is a healthcare quality, systems thinking and organisational development specialist. He is committed to helping clinicians, other professionals and communities be their most impactful in helping people live good lives. He has a quality and industrial engineering background and has spent most of his career working in health and social care. Nick has shaped, and continues to shape, some of the largest and most enduring quality improvement programs in the NHS. He is visiting teaching faculty at the Health Systems Innovation Lab at London South Bank University and works with front line teams, and their leaders at all levels, in healthcare services across primary and secondary care domestically and internationally.
