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Won't it be wonderful to be able to find and retain awesome & devoted employees for your hotel, resort, inn, bed and breakfast or vacation home?
Your employees are the backbone of your business and by knowing how to hire, train and support your staff you'll create an environment that will garner loyalty and impress your guests. Finding and retaining the right employees for your hospitality property is imperative.
If you or your staff are not properly trained, overworked and stressed, it does not take long for your services to slide and a negative mindset to develop.
These 9 tutorials will help streamline your employee development, hiring and training process.The Right Mindset
How to Hire Winners
Can't Afford Employee Training Programs - Think Again
How to Train for Success
Effective Communication Will Improve Your Property
Enhance Your Customer Service
How to Handle Customer Complaints
How to Upsell
How to Fire an Employee
If you want to hire and keep the right employees, then don't hesitate. Get the book now!
A propos de l'auteur
Gerry MacPherson is a travel authority with decades of hotel, resort, inn and bed & breakfasts visitation experience. He has spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers.
This knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.
