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Table des matières
I.THE STAKEHOLDER PERSPECTIVE. 1. Stakeholder, Who are They? 2. The Recent Central Role of Stakeholders in Project Management. 3. Stakeholder Identification: Integrating Multiple Classification and Behavioral Models. 4. Stakeholder Analysis: a Systemic Approach. 5. Key Stakeholders Management: Principles of Effective Direct Communication. 6. Stakeholder Network Management: Informative and Interactive Communication. 7. Basic Personal and Interpersonal Skills: Personal Mastery, Leadership, Teaming. 8. Ethics in Stakeholder Relations. II. THE RELATIONSHIP MANAGEMENT PROJECT. 9. Stakeholder Relations and Delivered Value: an Indissoluble Link. 10. Satisfying Stakeholder Requirements and Expectations: the Critical Success Factor. 11. Facing Successfully Different Levels of Project Complexity. 12. Targeting both Project and Business Value Generation by using KPIs. 13. Relationship Management Project: A Structured Path to Effectiveness. 14. New Stakeholder-Centered Trends: Project Management X.0.
A propos de l'auteur
Massimo Pirozzi earned a MSc cum laude in electronic engineering from the University of Rome "La Sapienza." Principal consultant, project manager, lecturer, and educator, he is actively involved with the Istituto Italiano di Project Management (Italian Institute of Project Management), where he is a member and the secretary of the executive board, a member of the scientific committee, and an accredited Master Teacher. He is certified as a Professional Project Manager, as an Information Security Management Systems Lead Auditor, and as an International Mediator. He researches and writes about stakeholder relationship management, complex projects management, and effective communication.
Massimo has wide-ranging experience in managing large and complex projects in national and international contexts and in managing relations with public and private organizations, including multinational companies, small and medium-sized enterprises, research institutes, and non-profit organizations. He has worked successfully in several sectors, including defense, security, health, education, cultural heritage, transport, gaming, and services to citizens. He was also for many years a top manager in ict industry, and an adjunct professor in organizational psychology. He is registered as an Expert of the European Commission, and as an Expert of the Italian Public Administrations. Massimo is the international correspondent for the PM World Journal and the PM World Library in Italy.
Résumé
The book provides the project management community a helpful stakeholder-centered approach to increase delivered value and success rate in complex projects. This approach is defined in a logical model, which is called “The Stakeholder Perspective.”
