Leading Libraries - How to create a service culture

Table des matières

1. Leadership theories: traditional and transformational 2. Service leadership and its paradigm in libraries 3. Conscientiousness as the foundation 4. Building rapport 5. Balancing encouragement and accountability 6. Innovation and evolving service 7. Strategic planning: the practice of innovation and strategic thinking 8. Sustaining service as a value 9. Formalizing service leadership in libraries: embedding processes and policies 10. Service leadership in libraries

Résumé

Leading Libraries provides guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model.

Détails du produit

• Auteurs: Wendi Arant-Kasper, Arant-Kasper Wendi, Wyoma vanDuinkerken
• Edition: Taylor and Francis
• Langues: Anglais
• Format d'édition: Livre de poche
• Sortie: 31.05.2015
• EAN: 9781783300655
• ISBN: 978-1-78330-065-5
• Pages: 192
• Dimensions: 152 mm x 228 mm x 12 mm
• Poids: 127 g
• Thème: The Facet Library Management Collection
• Catégories: Sciences sociales, droit, économie > Médias, communication > Librairies, bibliothèques; BUSINESS & ECONOMICS / Leadership, BUSINESS & ECONOMICS / Motivational, Management: leadership & motivation, Management: leadership and motivation, Library, archive and information management, Library, Archive & Information Management, strategic planning;customer service