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Zusatztext 'This is a facinating book for any librarian. It embodies a sense of change that is paradigm for any library that is not stagnating; it offers a feast of innovative ideas that have been implemented and evaluated; it is fresh with energy and enthusiasm' -- The Australian Library Journal Informationen zum Autor Lori L. Driscoll has been Associate University Librarian and Chair of Access Services at the University of Florida Smathers Libraries since November of 2001. She has been a presenter and panellist on topics related to library technology and copyright at a variety of national conferences in addition to publishing articles of interest to the field of Access Services. W. Bede Mitchell has served as Dean of the Library and University Librarian at Georgia Southern University since August of 1999. He served as the 2007-2008 president of the Library Administration and Management Association. Klappentext Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general patron assistance. This book offers effective solutions to familiar problems, fresh ideas for responding to patron needs, and informed speculation on new trends and issues facing access services departments.This book was originally published as a special issue of the Journal of Access Services. Zusammenfassung This book provides a survey of current access services practices, policies, and procedures that have proven effective in real life settings. Trends and challenges are examined for their potential impact on access services in libraries. Inhaltsverzeichnis EVOLVING LIBRARIES, 1. Reflections on Academic Libraries in the 21st Century, 2. People First: A New Zealand Approach to Staff, Structure and Service, 3. Mildly Delirious Libraries: Transforming your Library from Top to Bottom, 4. The New Academic Library and Student Services, 5. An Evaluation of Selected ASERL Web Pages: "Best Practices" for Serving Distance Learners, 6. Video Reference and the Library Kiosk: Experimentation and Evaluation, 7. Totem Kiosk, Not Just for the Hotel Lobby, 8. Copy That! Reaping the Potential Benefits from Incorporating a Copy Center within Access Services, 9. 24-Hour Service at Georgia Southern University: 1989-2007, 10. ALI-A Digital Archive of DAISY Books, STAFF DEVELOPMENT, 11. Retraining is Draining: Motivating Student Employees to High Performance and Longevity, 12. Improving Circulation Services Through Staff Involvement, 13. Great Service Pays: A Model for Service Delivery in an Academic Music Library, 14. ALOHA to New Learning: Uniting Student and Career Staff Through Training, 15. Student Workers: Cross Training in the Academic Environment, 16. Stacks Tour Project Presents Staff Development Opportunity, COLLECTION MAINTENANCE, 17. Lean Thinking in Libraries: A Case Study on Improving Shelving Turnaround, 18. Phantom Use: Quantifying In-Library Browsing of Circulating Materials, 19. Managing Lost and Missing Books, EQUIPMENT CIRCULATION, 20. Circulation on the Go-Implementing Wireless Laptop Circulation in a State University Academic Library, 21. Laptop Circulation at Eastern Washington University, 22. Beyond "Classroom" Technology: The Equipment Circulation Program at Rasmuson Library, University of Alaska Fairbanks, 23. Computer Reservation System, COURSE RESERVES & COPYRIGHT, 24. The Impossible Takes a Little Longer: Implementing a Copyright Policy for Electronic Reserves, 25. Electronic Reserves, Copyright, and CMS Integration- Six Years Later, 26. Tackling Copyright in the Digital Age: An Initiative of the University of Connecticut Libraries, 27. Textbooks 101: Textbook Collection at the University of Minnesota, INTERLIBRARY LOAN & DOCUMENT DELIVERY, 28. IFLA...
