Performance-Based Certification - How to Design a Valid, Defensible, Cost-Effective Program

Informationen zum Autor JUDITH HALE is president of the consulting firm Hale Associates. Their services include consultation on assessment, certification, evaluation, and integration of performance improvement systems with performance management. She is also the author of the Performance Consultant's Fieldbook, Performance-Based Evaluation. Performance-Based Management , and Outsourcing Training and Management, all from Pfeiffer. Klappentext Are your employees qualified?Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions.Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk.Create a certification program within your organization to:* Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers* Ensure that your workforce is trained and competent to their job* Make your hiring process more cost effective and legally defendable* Recognize competence and consistency of your employeesOnce you've identified the need for a certification program, what's the next step? All of the answers are here! Zusammenfassung Are your employees qualified? Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer and Performance-Based Certification is the key. Inhaltsverzeichnis List of Tables, Figures, and Exhibits xi Contents of the Website xiii Introduction 1 Chapter 1 The Driver 11 Why Organizations Certify 11 Protecting the Public 12 Reinforcing Professional Stature and Promoting Universal Standards 13 Preparing People for Jobs Requiring Competence in Multiple Disciplines 14 Protecting Jobs and Enhancing Professional Stature 15 Improving Business Processes 16 Establishing Professional Credibility and Influencing Academic Curricula 18 Establishing Uniform Performance Standards 18 Protecting the Brand Name 19 Raising the Level of Core Competencies 20 Success Measures 21 Who to Involve 21 The Players 21 Target Audience 22 Stakeholders 22 Benefits of Certification 25 Missteps and Oversights 26 Tips 27 Summary 30 Where to Learn More 31 Notes 32 Chapter 2 The Business Case 33 What Goes into a Business Case 34 Hypotheses, Premises, and Best Guesses 36 Metrics or Key Success Indicators 37 Economic Metrics 39 Noneconomic Metrics 42 The Requirements 43 Missteps and Oversights 43 Tips 44 Summary 48 Where to Learn More 50 Note 51 Chapter 3 The Requirements 53 Distinctions Among Eligibility, Qualification, and Certification 53 Roles Certification Plays 54 Gatekeeping or Screening 54 Recognizing Demonstrated Performance 57 Recognizing Different Levels of Accomplishment or Different Capabilities 57 Typical Requirements for Certification 58 Acceptance of a Code of Conduct 61 Eligibility 61 Education, Training, and Development 65 Endorsements 67 Experience 67 External Credentials 69 Tests 69 Work Samples 72 Work or Personnel Records 72 Maintenance and Recertification 73 Missteps and Oversights 74 Tips 74 Summary 76 Where to Learn More 77 Notes 78

Table des matières

List of Tables, Figures, and Exhibits / xi
 
Contents of the Website / xiii
 
Introduction / 1
 
Chapter 1 The Driver / 11
 
Why Organizations Certify / 11
 
Protecting the Public / 12
 
Reinforcing Professional Stature and Promoting Universal Standards / 13
 
Preparing People for Jobs Requiring Competence in Multiple Disciplines / 14
 
Protecting Jobs and Enhancing Professional Stature / 15
 
Improving Business Processes / 16
 
Establishing Professional Credibility and Influencing Academic Curricula / 18
 
Establishing Uniform Performance Standards / 18
 
Protecting the Brand Name / 19
 
Raising the Level of Core Competencies / 20
 
Success Measures / 21
 
Who to Involve / 21
 
The Players / 21
 
Target Audience / 22
 
Stakeholders / 22
 
Benefits of Certification / 25
 
Missteps and Oversights / 26
 
Tips / 27
 
Summary / 30
 
Where to Learn More / 31
 
Notes / 32
 
Chapter 2 The Business Case / 33
 
What Goes into a Business Case / 34
 
Hypotheses, Premises, and Best Guesses / 36
 
Metrics or Key Success Indicators / 37
 
Economic Metrics / 39
 
Noneconomic Metrics / 42
 
The Requirements / 43
 
Missteps and Oversights / 43
 
Tips / 44
 
Summary / 48
 
Where to Learn More / 50
 
Note / 51
 
Chapter 3 The Requirements / 53
 
Distinctions Among Eligibility, Qualification, and Certification / 53
 
Roles Certification Plays / 54
 
Gatekeeping or Screening / 54
 
Recognizing Demonstrated Performance / 57
 
Recognizing Different Levels of Accomplishment or Different Capabilities / 57
 
Typical Requirements for Certification / 58
 
Acceptance of a Code of Conduct / 61
 
Eligibility / 61
 
Education, Training, and Development / 65
 
Endorsements / 67
 
Experience / 67
 
External Credentials / 69
 
Tests / 69
 
Work Samples / 72
 
Work or Personnel Records / 72
 
Maintenance and Recertification / 73
 
Missteps and Oversights / 74
 
Tips / 74
 
Summary / 76
 
Where to Learn More / 77
 
Notes / 78
 
Chapter 4 The Standards / 79
 
Competencies, Standards, and Criteria / 81
 
Defi ning the Scope of the Effort / 85
 
The Job or Task Analysis / 89
 
Traditional Job/Task Analysis Methodologies / 89
 
Controlling Bias / 91
 
Sampling Error / 92
 
Design Error / 95
 
Administrative Error / 109
 
Design of the Credential / 111
 
Certification vs. Certificate / 111
 
The Elements / 114
 
Missteps and Oversights / 115
 
Tips / 116
 
Standards / 118
 
The Design / 119
 
Summary / 119
 
Procedures / 121
 
Focus Groups / 121
 
The NGT / 122
 
Outcome-Based Competency Session / 123
 
Delphi Study / 124
 
Where to Learn More / 125
 
Note / 126
 
Chapter 5 Assessment / 127
 
Definitions / 127
 
Rigor and Validity / 130
 
Sampling Error / 131
 
Under-Representation / 131
 
Extraneous Abilities / 132
 
Test Specifications / 133
 
Design Errors / 134
 
Administrative Error / 136
 
Types of Test Items / 137
 
Response-Supplied Items / 137
 
Response-Not-Supplied Items / 138
 
Computer-Based Testing / 141
 
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Détails du produit

• Auteurs: J Hale, Judith Hale, Judith A. Hale, Hale Judith, HALE JUDITH A
• Edition: Wiley, John and Sons Ltd
• Langues: Anglais
• Format d'édition: Livre Relié
• Sortie: 27.01.2012
• EAN: 9781118027240
• ISBN: 978-1-118-02724-0
• Pages: 288
• Catégories: Sciences sociales, droit, économie > Economie > Gestion; Personalentwicklung, Business & management, Wirtschaft u. Management, Training u. Personalentwicklung / Organisationsentwicklung