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Comprised of fifteen chapters written by experienced consumer health librarians, The Medical Library Association Guide to Providing Consumer and Patient Health Information is designed for library and information science graduate students as well as librarians new to health and medical librarianship, regardless of library setting. It is comprehensive in scope, covering all aspects of consumer and patient health and medical information from their humble, grassroots beginnings to the ever-evolving applications of new technology and social media. In between, the mundane aspects of health and medical librarianship, such as needs assessment, costs, budgeting and funding, and staffing are discussed. Adding richness to this discussion are the coverage of more sensitive topics such as patient-friendly technology, ethical issues in providing consumer and patient health information, meeting the needs of diverse populations, and responding to individuals from various cultural backgrounds. No comprehensive picture of consumer and patient health librarianship would be complete without addressing the critical importance of marketing and strategic partnerships; such discussions round out this invaluable guide..
Table des matières
List of Diagrams & Figures
Preface
Acknowledgments
Chapter 1 History of Consumer and Patient Health Librarianship - Michele Spatz
Chapter 2 Where to Start? Needs Assessment - Nikki Dettmar
Chapter 3 Strategic Planning for Success - Mary Grace Flaherty
Chapter 4 Bricks and mortar: Costs, Budgeting & Funding Sources - Cara Marcus
Chapter 5 Patient Friendly Technology - Today and Tomorrow - Gabe Rios & Emma O'Hagan
Chapter 6 Prized Assets: Staff - Jean Shipman & Erica Lake
Chapter 7 Health Reference Service - Nancy Dickenson, Carmen Huddleston, Gillian Kumagai, Jean Johnson, Edgar Lopez
Chapter 8 Ethical Issues in Providing Consumer and Patient Health Information -
Barbara Bibel with Michele Spatz
Chapter 9 Social Media for Health Consumers and Patients - Michelle Kraft
Chapter 10 Meeting health information needs of diverse populations: children, teens,
LGBT, low literate, ESL - Linda Stahl
Chapter 11 Cultural sensitivity and health information resources & services - Donna J.
McCloskey
Chapter 12 Marketing Health Library Services to Patients and Consumers - Jackie Davis
Chapter 13 Strategic Partnerships - In-reach - Carol Ann Atwood
Index
About the Editor
About the Contributors
A propos de l'auteur
Michele Spatz is currently Business Projects and Intelligence Manager for Planetree, a nonprofit healthcare organization devoted to improving both providers and patients' experience of care. She recently completed work on a grant-funded research project identifying patient-centered care practices among high-performing health systems and academic medical centers outside the Planetree network. In addition to her research responsibilities, Michele executes Planetree's special projects, such as the one noted above. Michele received her Masters' Degree in Library and Information Science from the University of Illinois, and has a certificate in Lean Six Sigma from Villanova University.
