Customer Care in a Week

Informationen zum Autor Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching. Klappentext The ability to look after your customers is crucial to anyone who wants to advance their career.Written by John Wellemin, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!Learn in a week, what the leading experts on customer care learn in a lifetime. Zusammenfassung Learn in a week, what the leading experts on customer care learn in a lifetime. Inhaltsverzeichnis : Sunday: Customer care in general : Monday: Who are the customers? : Tuesday: Elements which influence customer care : Wednesday: Enhancing customer relations : Thursday: Complaints : Friday: Setting and measuring standards : Saturday: The customer care programme

Détails du produit

• Auteurs: Di McLanachan, McLanachan Di, John H. Wellemin
• Edition: Teach Yourself
• Langues: Anglais
• Format d'édition: Livre de poche
• Sortie: 25.05.2012
• EAN: 9781444159851
• ISBN: 978-1-4441-5985-1
• Pages: 128
• Dimensions: 197 mm x 131 mm x 11 mm
• Thèmes: Teach Yourself; Teach Yourself Books; Teach Yourself Books
• Catégories: Sciences sociales, droit, économie > Economie > Publicité, marketing; SELF-HELP / Personal Growth / Success, BUSINESS & ECONOMICS / Customer Relations, EDUCATION / Adult & Continuing Education, BUSINESS & ECONOMICS / Careers / General, BUSINESS & ECONOMICS / Personal Success, Advice on careers and achieving success, Customer services