Customer Service Training

Informationen zum Autor Maxine Karmin Klappentext The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each Zusammenfassung The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each Inhaltsverzeichnis The Fantastic Service Equation; Assessing the Organizational Need; Designing Your Training; Facilitating the Training Session; Evaluating Learning; One-Hour Programme;Half-Day Programme; One-Day Programme; Training Executives and Supervisors; Customer Service and the Bottom Line; Assessments; Learning Activities; Optional Learning Activities.

Détails du produit

• Auteurs: Maxine Kamin, Kamin Maxine
• Edition: ELSEVIER SCIENCE BV
• Langues: Anglais
• Format d'édition: Livre de poche
• Sortie: 25.04.2006
• EAN: 9780750663632
• ISBN: 978-0-7506-6363-2
• Pages: 224
• Catégories: Sciences sociales, droit, économie > Economie > Economie publique; Business & Economics / General, Economics, BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Reference, BUSINESS & ECONOMICS / Training, Personnel & human resources management, Personnel and human resources management