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The Thank You Economy English 08.03.2011 Hardback Fr. 45.50 3-5 weeks
Vertriebskonzeption und Vertriebssteuerung German 01.05.2012 Hardback Fr. 65.00 1-3 working days
Kundenorientierung German 01.06.2016 Paperback / Softback Fr. 25.50 4-7 working days
Wird der Kunde wieder König? German 31.12.2015 Hardback Fr. 25.00 1-2 weeks
Servicequalität German 01.06.2013 Paperback / Softback Fr. 24.90 1-2 weeks
Die Kunst, seine Kunden zu lieben, 12 Audio-CDs (Audio book) German 01.11.2017 Audio book Fr. 65.00 1-3 weeks (not available at short notice)
The New Gold Standard English 31.07.2008 Hardback Fr. 39.50 1-3 weeks (not available at short notice)
Beschwerdemanagement German 01.09.2011 Paperback / Softback Fr. 14.50 3-5 weeks
The Satisfied Customer English 25.11.2008 Paperback / Softback Fr. 33.00 4-7 working days
Service macht den Unterschied German 01.01.2013 Hardback Fr. 35.50 1-3 working days
Charismating - Einkauf als Erlebnis German 01.01.2009 Hardback Fr. 52.50 1-3 weeks (not available at short notice)
Loyalität German 01.01.2012 Pamphlet Fr. 18.00 1-3 weeks (not available at short notice)
Understanding the Hospitality Consumer English 14.05.2002 Paperback / Softback Fr. 61.50 1-2 weeks
Customer Intelligence English 18.11.2005 Hardback Fr. 86.00 1-3 weeks (not available at short notice)