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Kundengespräche souverän meistern German 01.01.2003 Paperback / Softback Fr. 77.00 1-2 weeks (title will be printed to order)
Customer Processes in Business-to-Business Service Transactions English 01.01.2006 Paperback / Softback Fr. 69.00 1-2 weeks (title will be printed to order)
Understanding the Hospitality Consumer English 14.05.2002 Paperback / Softback Fr. 97.00 2-3 weeks (title will be printed to order)
The Call Center Dictionary English 03.01.2002 Paperback / Softback Fr. 73.00 2-3 weeks (title will be printed to order)
The Complete Guide to Customer Support English 04.01.2002 Paperback / Softback Fr. 96.00 2-3 weeks (title will be printed to order)
Der Kunde ist weiblich German 01.01.2005 Hardback Fr. 35.90 1-3 working days
Chefsache Kunde German 01.01.2007 Paperback / Softback Fr. 28.00 1-3 working days
Kundenwert German 01.01.2006 Hardback Fr. 108.00 1-3 working days
Leitfaden Kundenservice German 01.02.2009 Hardback Fr. 24.50 1-3 working days
Kundenzufriedenheit German 01.10.2006 Paperback / Softback Fr. 68.00 1-3 weeks (not available at short notice)
Kundenorientierung im Kulturbetrieb German 01.01.2006 Paperback / Softback Fr. 77.00 1-2 weeks (title will be printed to order)
Kundenbindung im E-Commerce German 01.01.2005 Paperback / Softback Fr. 108.00 1-2 weeks (title will be printed to order)
Key-Account-Management German 01.01.2004 Paperback / Softback Fr. 83.00 1-2 weeks (title will be printed to order)
Beschwerdemanagement Excellence German 01.01.2003 Paperback / Softback Fr. 499.00 1-2 weeks (title will be printed to order)
Performance Measurement für das Customer Relationship Management German 01.01.2004 Paperback / Softback Fr. 96.00 1-2 weeks (title will be printed to order)
Prosoziales Dienstleisterverhalten im Kundenkontakt German 01.01.2005 Paperback / Softback Fr. 90.00 1-2 weeks (title will be printed to order)
Dynamik von Kundenerwartungen im Dienstleistungsprozess German 01.01.2005 Paperback / Softback Fr. 77.00 1-2 weeks (title will be printed to order)