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The Thank You Economy English 08.03.2011 Hardback Fr. 45.50 3-5 weeks
The New Gold Standard English 31.07.2008 Hardback Fr. 39.50 1-3 weeks (not available at short notice)
The Satisfied Customer English 25.11.2008 Paperback / Softback Fr. 33.00 4-7 working days
Understanding the Hospitality Consumer English 14.05.2002 Paperback / Softback Fr. 61.50 1-2 weeks
Customer Intelligence English 18.11.2005 Hardback Fr. 86.00 1-3 weeks (not available at short notice)
Branded customer service: the new c English 10.09.2006 Paperback / Softback Fr. 26.90 1-3 weeks (not available at short notice)
Trusted Firm English 27.10.2006 Hardback Fr. 55.90 1-3 weeks (not available at short notice)
Customer Service Activity Book English 01.04.2005 Paperback / Softback Fr. 40.90 1-3 weeks (not available at short notice)
Performance-Driven Crm English 07.05.2002 Hardback Fr. 39.50 1-3 weeks (not available at short notice)
Experience! English 10.01.2002 Hardback Fr. 42.00 1-3 weeks (not available at short notice)
A Practical Guide to Call Center Technology English 02.01.2002 Paperback / Softback Fr. 70.50 3-5 weeks
Indispensable English 13.05.2005 Hardback Fr. 50.90 3-5 weeks
Why Customers Do What They Do English 10.02.2006 Hardback Fr. 42.00 3-5 weeks
The Social Trade Show English 01.01.2012 Paperback / Softback Fr. 23.30 3-5 weeks