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Gary Vaynerchuk - The Thank You Economy
Gary Vaynerchuk The Thank You Economy English 08.03.2011 Hardback Fr. 27.50 3-5 weeks
Tilo B¿hmann, Tilo Böhmann, Wolfgan Burr, Wolfgang Burr, Thomas Herrmann, Thomas Herrmann et al... - Implementing International Services
Tilo B¿hmann, Tilo Böhmann, Wolfgan Burr, Wolfgang Burr, Thomas Herrmann, Thomas Herrmann et al... Implementing International Services English 01.10.2011 Paperback / Softback Fr. 69.00 1-2 weeks (title will be printed to order)
Andreas Degenhardt, Frank Keuper, Frank Kneuper, Christia Oecking, Christian Oecking - Application Management
Andreas Degenhardt, Frank Keuper, Frank Kneuper, Christia Oecking, Christian Oecking Application Management English 15.02.2011 Hardback Fr. 69.00 2-3 weeks (title will be printed to order)
Claes Fornell - The Satisfied Customer
Claes Fornell The Satisfied Customer English 25.11.2008 Paperback / Softback Fr. 33.50 4-7 working days
Holge Dannenberg, Holger Dannenberg, Dirk Zupancic - Excellence in Sales
Holge Dannenberg, Holger Dannenberg, Dirk Zupancic Excellence in Sales English 01.01.2009 Hardback Fr. 69.00 2-3 weeks (title will be printed to order)
Jay W Lorsch, Jay W. Lorsch, Jay W. Tierney Lorsch, Lorsch Jay W., Thomas J Tierney, Thomas J. Tierney... - Aligning the Stars
Jay W Lorsch, Jay W. Lorsch, Jay W. Tierney Lorsch, Lorsch Jay W., Thomas J Tierney, Thomas J. Tierney... Aligning the Stars English 01.04.2002 Hardback Fr. 56.90 1-3 weeks (not available at short notice)
Lior Arussy, Arussy Lior - Experience!
Lior Arussy, Arussy Lior Experience! English 10.01.2002 Hardback Fr. 41.00 1-3 weeks (not available at short notice)
Darryl S. DOANE, Darryl S. Sloat Doane, Rose D. Sloat - Customer Service Activity Book
Darryl S. DOANE, Darryl S. Sloat Doane, Rose D. Sloat Customer Service Activity Book English 01.04.2005 Paperback / Softback Fr. 40.90 1-3 weeks (not available at short notice)
Stanley Brown, Stanley A. Brown, Stanley A. Gulycz Brown, Moosha Gulycz - Performance-Driven Crm
Stanley Brown, Stanley A. Brown, Stanley A. Gulycz Brown, Moosha Gulycz Performance-Driven Crm English 07.05.2002 Hardback Fr. 39.50 1-3 weeks (not available at short notice)
Fiona Czerniawska - Trusted Firm
Fiona Czerniawska Trusted Firm English 27.10.2006 Hardback Fr. 55.90 1-3 weeks (not available at short notice)
Kirstin L Anderson, Kristin Anderson, Kristin J. Anderson, Kristin L. Anderson, Roger A. Formisano, Carol Kerr... - Customer Relationship Management
Kirstin L Anderson, Kristin Anderson, Kristin J. Anderson, Kristin L. Anderson, Roger A. Formisano, Carol Kerr... Customer Relationship Management English 01.10.2001 Paperback / Softback Fr. 36.50 3-5 weeks
Traci Browne - The Social Trade Show
Traci Browne The Social Trade Show English 01.01.2012 Paperback / Softback Fr. 23.30 3-5 weeks
Paul Greenberg, Greenberg Paul - CRM at the Speed of Light
Paul Greenberg, Greenberg Paul CRM at the Speed of Light English 22.01.2010 Hardback Fr. 99.00 3-5 weeks
Brad Sugars, Bradley Sugars, Bradley J Sugars, Bradley J. Sugars - Instant repeat Business
Brad Sugars, Bradley Sugars, Bradley J Sugars, Bradley J. Sugars Instant repeat Business English 08.02.2006 Paperback / Softback Fr. 44.50 3-5 weeks
Janine Frauendorf - Customer Processes in Business-to-Business Service Transactions
Janine Frauendorf Customer Processes in Business-to-Business Service Transactions English 01.01.2006 Paperback / Softback Fr. 69.00 1-2 weeks (title will be printed to order)
Andrew Waite, Waite Andrew - A Practical Guide to Call Center Technology
Andrew Waite, Waite Andrew A Practical Guide to Call Center Technology English 02.01.2002 Paperback / Softback Fr. 116.40 2-3 weeks (title will be printed to order)
Madeline Bodin, Bodin Madeline - The Call Center Dictionary
Madeline Bodin, Bodin Madeline The Call Center Dictionary English 03.01.2002 Paperback / Softback Fr. 87.60 2-3 weeks (title will be printed to order)
Joe Fleischer, Fleischer Joe - The Complete Guide to Customer Support
Joe Fleischer, Fleischer Joe The Complete Guide to Customer Support English 04.01.2002 Paperback / Softback Fr. 115.20 2-3 weeks (title will be printed to order)
Stefan Wengler - Key Account Management in Business-to-Business Markets
Stefan Wengler Key Account Management in Business-to-Business Markets English 01.01.2006 Paperback / Softback Fr. 70.00 6-7 weeks
Lydia Bals - Sourcing of Services
Lydia Bals Sourcing of Services English 17.09.2008 Paperback / Softback Fr. 70.00 6-7 weeks