Microsoft Dynamics CRM 2011 Step by Step

The smart way to learn Microsoft Dynamics CRM 2011 one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

Über den Autor / die Autorin

Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor’s degree in management information systems from the University of Iowa.

Zusammenfassung

The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Build exactly the skills you need by working at your own pace through easy-to-follow lessons and hands-on practice files.

Produktdetails

• Autoren: Brendan Landers, Mike Snyder, Jim Steger
• Verlag: Microsoft Press Corp.
• Sprache: Englisch
• Produktform: Taschenbuch
• Erschienen: 18.04.2011
• EAN: 9780735648906
• ISBN: 978-0-7356-4890-6
• Seiten: 448
• Abmessung: 189 mm x 227 mm x 1 mm
• Gewicht: 728 g
• Serien: Microsoft Press; Microsoft Press
• Themen: Naturwissenschaften, Medizin, Informatik, Technik > Informatik, EDV > Anwendungs-Software; Sozialwissenschaften, Recht,Wirtschaft > Wirtschaft > Werbung, Marketing