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Zusatztext "Top of the class! This cuts through the management-speak and presents the reader with Class A nuggets." (Works Management! December 2008) Informationen zum Autor DENNIS GROVES is Chairman of Oliver Wight Americas and President of Oliver Wight International. KEVIN HERBERT is a partner in Oliver Wight Europe, Africa, and Middle East, and is coauthor of the Wiley book Gaining Control. JIM CORRELL is a former co-chairman of Oliver Wight International and chairman of Oliver Wight Americas. Jim is a Principal in Oliver Wight Americas, and is coauthor of the Wiley book Gaining Control. Klappentext Praise for Achieving Class A Business Excellence " Achieving Class A Business Excellence is a shockingly realistic look at the personal tendencies, biases, and organizational inertia that leaders must overcome to truly transform their companies. Achieving business excellence requires two steps: attaining excellence and sustaining it through continuous improvement. Achieving Class A Business Excellence is the rare book that demonstrates a proven path to accomplishing both." -Richard Burns, former global product supply director, Procter & Gamble, NA Class A Implementation Leader "Global Operations are complex, and most companies plan and execute poorly because they address them functionally and rely on spot solutions to major issues. The authors take us back to the basics, show us operations in a comprehensive and integrated light, and do it in a story format that should appeal to most executives who want direction and are tired of buzz words. An excellent book." -Christopher Gopal, Executive Vice President, Worldwide Operations, Open Energy Corporation "This is a great book for any business leader looking for a path to better organizational performance. The dramatization depicted in Achieving Class A Business Excellence presents a clear option using the proven path for making dramatic organizational change. With all of the alternative approaches available, this book provides an outstanding methodology for reaching and sustaining business excellence." -Don Allen, Senior Vice President, Operations, CorePharma, LLC "An excellent depiction of the dedication and persistence required to deliver transformational change and the resultant improvement. This book doesn't sidestep the hard issues faced by executives trying to improve and sustain performance in today's rapidly evolving operational environment." -Jason Thorne, Director, ABeam Consulting USA "This book absolutely hits the bull's-eye on what it takes to dive into the issues plaguing underperforming companies and, most importantly, how to address those issues with a Class A-Best Industry Practice solution to turn any company into a top-performing profitable business. Excellent book!" -Randy Gast, Vice President, Corporate Operations, 3PAR Inc. Zusammenfassung A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence , to transform his business from mediocrity to industry leading performance. Inhaltsverzeichnis Prologue xi Introduction xiii 1 Opportunity 1 2 Fact-Finding-Greg Meets His Team 19 3 Greg's Directives 47 4 Breakdown 53 5 Listening 67 6 and Learning 79 7 Observing 95 8 Possibilities 115 9 Beginning 141 10 Hope 171 11 Decision Time 193 12 Kick-Off 203 13 Involvement 219 14 Education, Education, Education 239 15 Process Design 253 16 Customer Service 273 17 Customer Satisfaction 295 18 Competitive Pressure 313 19 Class A Leadership 329 20 Sustainability and More 351 Epilogue 367 Reader's Refer...
Inhaltsverzeichnis
Prologue.
Introduction.
1. Opportunity.
2. Fact-Finding--Greg Meets His Team.
3. Greg's Directives.
4. Breakdown.
5. Listening . . .
6. . . . and Learning
7. Observing.
8. Possibilities.
9. Beginning.
10. Hope.
11. Decision Time
12. Kick-Off . . .
13. Involvement.
14. Education, Education, Education. . .
15. Process Design.
16. Customer Service.
17. Customer Satisfaction.
18. Competitive Pressure.
19. Class A Leadership
20. Sustainability, and More . . .
Epilogue.
Readers's Reference.
Index.
Bericht
"Top of the class! This cuts through the management speak and presents the reader with Class A nuggets." (Works Management, December 2008)
