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Zusatztext An excellent reference for the CIO and for the line manager seeking to engage the business with the transparency into the investment and cost equation they demand to justify the cost of IT.-Mike Antico! CTO! Wolters Kluwer! New York! USA Informationen zum Autor Michael D. S. Harris, David Herron, Stasia Iwanicki Klappentext The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. It places sharp technical focus on the techniques, methods, and processes used to identify and to assess risks. Based on the authors' extensive experience in the field, this comprehensive text discusses IT from the perspective of its contribution to business, the necessity of governance, the importance of measuring performance, and changes that must be made in order to effectively measure IT. Zusammenfassung Examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. This text places sharp technical focus on the techniques, methods, and processes used to identify and to assess risks. It discusses IT from the perspective of its contribution to business and the necessity of governance. Inhaltsverzeichnis What Does IT Contribute to the Business? What Should the Business Expect from IT? How Do I Measure the Value of IT? How Much IT Is Enough? Am I Paying Too Much for IT? Why Should We Care About IT Governance? Who Governs IT? What Models Should IT Use? What Tools Should IT Use? Are we Outsourcing Effectively? Why Should We Measure IT Performance? How Do I Measure IT Performance? Is IT Operating Effectively? Where Are We in Relation to Industry Peers? How Can We Do IT Better? How Should We Change? How Can We Manage IT Changes? How Should IT Manage Risk? How Should IT Manage Its People? What Should IT Expect From the Business? Index. ...
