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Informationen zum Autor KERRY L. SOMMERVILLE, CHE, CHA, MA, has more than twenty-five years of professional and academic hotel and restaurant management experience. He is an innovative, award-winning instructor, a published author, and the developer of one of the earliest and most comprehensive distance education models for online learning. He holds a master's degree in management from Webster University. Klappentext A practical resource for managers and supervisors in hospitality businessesIn many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.Each chapter in this lively and engaging text features:* Quotations--Various practitioners in the hospitality industry highlight the chapter's focus* Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them* HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter* Tales from the Field--Hospitality employees provide accounts of the various challenges they face in the industry* Ethical Dilemmas--Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry* Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts* Hands-On HRM--Mini-cases based on real-world situations with discussion questions* Chapter Key Terms--Bolded within the chapter and then listed at the end of each chapter with definitions Zusammenfassung A practical resource for managers and supervisors in hospitality businesses In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Inhaltsverzeichnis Preface xiii Acknowledgments xvi Unit 1 the Legal Landscape 1 Chapter 1 Introduction to Hiring and Supervising Employees 3 Chapter Objectives 3 HRM in Action 4 Overview of What's to Come 4 Tales from the Field 5 Increased Competition 5 The Changing Labor Market 8 Hospitality Industry Jobs 8 A Note About Ethics 9 Ethical Dilemma 10 Workforce Demographics Will Change 10 Nontraditional Workers 12 Increased Demand 12 Industry Remains Strong 14 Motivations, Needs, and Expectations 15 Training and Motivation 15 Hands-on HRM 19 Chapter 2 The Hospitality Manager's Legal Challenges 21 Chapter Objectives 21 HRM in Action 22 Employment Law and the Equal Employment Opportunity Commission 22 Tales from the Field 25 Illegal Discrimination 25 Bona Fide Occupational Qualification 26 Ethical Dilemma 27 The Hooters Restaurant Chain 27 Sexual Harassment 28 Managers Must Establish Guidelines and Policies 29 State and Local Employment Laws 30 Affirmative Action Plans 30 The Americans with Disabilities Act 31 Disability Defined 32 Reasonable Accommodation 33 Avoiding Illegal Questions and Practices Under the ADA 33 Age Discrimination in Employment 34 Equal Pay Act 34 Immigration Reform and Control Act 35 Hands...
Inhaltsverzeichnis
Preface.
Acknowledgments.
UNIT 1: THE LEGAL LANDSCAPE.
Chapter 1. Introduction to Hiring and Supervising Employees.
Chapter 2. The Hospitality Manager's Legal Challenges.
Chapter 3. Wage and Hour Laws Affecting Salaried, Hourly, and Tipped Employees.
Chapter 4. Common Law, Negligent Hiring, and Employee Rights.
Chapter 5. Working With Unions.
UNIT 2: THE EMPLOYEE SELECTION PROCESS.
Chapter 6. Job Descriptions and Job Specifications.
Chapter 7. The Employee Handbook.
Chapter 8. Advertising and Recruiting.
Chapter 9. Applications, Interviews, and Background Checks.
UNIT 3: ORIENTATION AND TRAINING.
Chapter 10. New-Employee Orientation.
Chapter 11. Training to Performance Standards.
UNIT 4: COMMUNICATION AND MOTIVATION.
Chapter 12. Performance Appraisals That Work.
Chapter 13. Effective Communication and Feedback.
Chapter 14. Employee Discipline.
Chapter 15. Employee Motivation Through Quality Leadership.
Index.
