Trusted Firm - How Consulting Firms Build Successful Client Relationships

The consulting industry has been on a roller-coaster ride since the heady days of the 1990s. After a recession triggered by the dotcom crash, it's now growing rapidly again--but in a market that has changed beyond all recognition. Fees are down, buying is centralized and many clients are ex-consultants who know all the tricks of the trade.

Produktdetails

• Autoren: Fiona Czerniawska
• Verlag: Wiley, John and Sons Ltd
• Sprache: Englisch
• Produktform: Fester Einband
• Erschienen: 27.10.2006
• EAN: 9780470027172
• ISBN: 978-0-470-02717-2
• Seiten: 260
• Themen: Sozialwissenschaften, Recht,Wirtschaft > Wirtschaft > Management; Kundendienst, Kundenbetreuung, Service, Unternehmensberatung