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Informationen zum Autor Marc J. Rosenberg is a senior principal with DiamondCluster International, a global e-business consulting firm. A popular presenter with over two decades of experience in the field, Dr. Rosenberg is also a former president of the International Society for Performance Improvement. He lives in Hillsborough, NJ. Klappentext The first strategy book on developing organization-wide, online learning Learn what companies like AT&T, Cisco Systems, Dell Computer, IBM, Lucent Technologies, Merrill Lynch, Prudential, and U S West and others have accomplished with e-learning It isn't just the promise of impressive technology that is driving people to e-learning. Businesses need to get rapidly changing information to large numbers of people faster than ever. They need to lower the overall costs of creating a workforce that performs faster and better than the competition, and they need to do this around the clock. It's no longer a question of whether organizations will one day implement online learning, but whether they will do it well. Most organizations that need to train their employees are experimenting with some form of Web-delivered learning. But most organizations have focused on the technological challenges, buying the right software, getting enough bandwidth allocated for Web-based training, designing courseware, etc. These are important first steps but the larger strategic issues remain unsolved: how to make e-learning part of the daily work culture, and fully implement its power. E-Learning is the first book in this exciting new field that addresses not just the technological challenges of Web-based training and knowledge management, but how to develop a comprehensive organization-wide learning strategy. Author Marc Rosenberg discusses the technological issues but more importantly, assesses the dramatic strategic, organizational, and political issues involved in the process of making e-learning a reality. Written for professionals responsible for leading the revolution in workplace learning, E-Learning takes a broad, strategic perspective on corporate learning. This wake-up call for executives everywhere discusses: *Requirements for building a viable e-learning strategy *How e-learning will change the nature of training organizations *Knowledge manage Inhaltsverzeichnis The Opportunity. Learning Is a Lot More Than Training. What Is Learning? The Role of Training. A New Era. The Transformation Is Underway. Broadening Our Perspective: The Role of E-Learning. The Internet and Organizational Learning. Learner Needs. Business Needs. What Is Your Purpose in the New World of Learning? The E-Learning Revolution. A Short (and Often Frustrating) History of Technology for Learning. The Rise of a Web-Based Learning Industry. E-Learning Defined. Benefits of E-Learning. Why Have an E-Learning Strategy? A Strategic Foundation for E-Learning. New Approaches for E-Learning. Why Most CBT Doesn't Work and How It Can Be Better. The Road to Better Online Training. Does Multimedia Enhance Learning? Online Training at U S West. Moving a highly Successful "Soft Skills" Classroom Course to the Web: A Case Study. Online Training Is Just One Part of E-Learning. Knowledge Management: When Information Is Better Than Instruction. The Web: Classroom or Library? What Is Knowledge Management? Types of Knowledge. Knowledge Management Benefits: The virtual Corporate Brain. The Knowledge Management Pyramid. Performance Support. Is Expertise Always Required? Integrating Performance Support Into Knowledge Management. Community and Collaboration in Knowledge Management. Managing the Information. Knowledge Structuring Is Key. Knowledge Management for Sales Executives at AT&T Global Services. Knowledge Management for Customer Service at U S WEST. Knowledge Management and Performance Support at Merrill Lynch. Moving Problem-Solving and Decision-Making Skills to E-Learning: A Case Study. Commercial Examples ...
