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Allcorn explores what it means to feel angry at work. Anger has its origins in anxiety that arises from feeling frustrated, humiliated, and threatened at work. Anxiety creates a biological and psychological readiness to act that is guided by whether it is acceptable to feel angry at work. Employees act responsibly if they feel that their anger is acceptable. They may also act in ways that are destructive to self, others, and the workplace if they feel that being angry is not acceptable. Managing the development of anger and its expression in the workplace is an important aspect in designing a better workplace.
The book defines anger and aggression by synthesizing biological, psychological, and social perspectives. The social acceptability of anger and the fear that it interferes with judgement and results in aggression are discussed. Sex and gender-based differences in the experience of and expression of anger and aggression are explored. Learning to cope with anger is discussed. If feeling angry is not avoided then owning one's anger, thinking it through, and acting upon it constructively are important. Anger and aggression can contribute to innovation and productivity. The workplace is, however, a contributor to feeling angry because it promotes feelings of helplessness, persecution, alienation, and worthlessness. Hierarchical organization, power and authority relations, leadership styles, and organizational culture contribute to the development of these feelings. Desires for attachment and the fear of abandonment and desires for autonomy and fear of engulfment in the workplace must be managed to avoid anger. The book concludes by reviewing the relationship between anger and organizational dynamics.
Inhaltsverzeichnis
Foreword
Introduction
The Nature of Anger and Aggression
The Origins of Anger
Anger in Action
Angry Differences
Dealing Effectively with Anger
The Origins of Anger in the Workplace
Belonging as an Anger Intervention Strategy
Autonomy as an Anger Intervention Strategy
Toward a Better Understanding of Anger and Aggression in the Workplace
Bibliography
Über den Autor / die Autorin
Seth Allcorn is a retired, former health sciences center executive at the University of Missouri-Columbia, University of Rochester, Loyola University Chicago, Texas Tech Health Sciences Center, and former Vice President University of New England. He is an Associate of the Center for Psychosocial Organization Studies and the author or co-author of fifteen books, and over one hundred articles in scholarly and practitioner journals.
