Fr. 57.50

The Future of Cargo Management - A Critical Assessment of Customer Perceptions at Lagos Port Complex. DE

Englisch · Taschenbuch

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This book focuses on customer perception of cargo handling procedures at the Lagos Port Complex in Nigeria, with a particular emphasis on the Apapa Container Terminal and the Tin Can Island Container Terminal. The aim is to understand customer satisfaction levels and identify factors influencing terminal efficiency. The research adopts a mixed-methods approach, utilizing surveys and interviews to collect data from 100 respondents, evenly distributed between the two terminals. The questionnaire includes Likert scale items to measure customer satisfaction, while interviews provide in-depth insights into participants' experiences. Data analysis involves descriptive and inferential statistics to assess the relationship between customer satisfaction and various demographic/ behavioral variables. The findings reveal a significant association between customer satisfaction and the perception of terminal operators, with APM Terminals receiving higher commendation in environmental sustainability. Customers expressed greater satisfaction with APM Terminals across various aspects of cargo handling, indicating its superior performance compared to Tin can Island Container Terminal.

Über den Autor / die Autorin










I currently work in the maritime industry and have accumulated over a decade of experience. I recently earned a Master's Degree in Maritime Administration & Management from a prestigious university in Nigeria. It has been a great privilege to work with one of the largest container terminals in West Africa, and the journey has been truly rewarding.

Produktdetails

Autoren Judith Jumah
Verlag LAP Lambert Academic Publishing
 
Sprache Englisch
Produktform Taschenbuch
Erschienen 13.06.2024
 
EAN 9786207654307
ISBN 9786207654307
Seiten 64
Thema Geisteswissenschaften, Kunst, Musik > Musik > Sonstiges

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