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Praise for The Performance Culture "Khalil Smith is a rare thinker who brings a fresh, masterful perspective to diverse subjects, from behavioral science to leadership to inclusion. In
The Performance Culture, he combines those elements into a powerful model of organizational life. Building organizations that work for everyone requires a trip into the human mind, shared values, and identity. Smith is a consummate guide on that journey."
-JAMIL ZAKI, Professor of Psychology at Stanford University, and author of
Hope for Cynics "Whip-smart and insightful, this book shines a light on the challenges we face at work while offering a clear path to change. Khalil infuses each page with hope and optimism, empowering individuals, leaders, and teams to take charge of the seemingly uncontrollable. A must-read for anyone seeking to make a positive impact in their workplace!"
-JANET AHN, PhD, Chief Behavioral Science Officer, President of Americas, MindGym "The difference between a good team and a great one lies in how well they work together.
The Performance Culture offers a detailed, evidence-based roadmap for leaders looking to foster collaboration, reduce friction, and build a culture where productivity and engagement flourish. This is the essential guide to transforming work environments from conflict zones into high-functioning ecosystems."
-JAY VAN BAVEL, Professor of Psychology at New York University, and author of
The Power of Us
Inhaltsverzeichnis
Introduction xi
Work isn't working
Chapter 1 A Big Misunderstanding 1
Amid the debates over profits, politics, and buzzwords, we've missed work's best purpose
Chapter 2 The ABCS of Culture 15
Appreciating the importance of awareness, behaviors, community, and systems
Chapter 3 Start with Awareness 31
Where are you paying attention?
Chapter 4 Awareness Practice 45
Forget what you "know," ask deep questions, and do your research
Chapter 5 Behaviors Over Beliefs 57
Focus on actions over ideologies Copyrighted Material
Chapter 6 Behaviors Practice 71
Be specific, use plain language, and make it shareable
Chapter 7 Cultivating Community 83
Be a Good Neighbor to Your Colleagues ix
Chapter 8 Community Practice 97
Identify your crucial stakeholders, shift your perspective, and craft the story
Chapter 9 Systems Cement the Change 111
How to make your culture run (almost) on autopilot
Chapter 10 Systems Practice 125
Anticipate and evaluate, map the flow, and keep systems supportive
Chapter 11 Putting It All Together 141
When effective culture just looks like high performance
Epilogue 161
Building cultures that win
Notes 169
Acknowledgments 175
About the Author 177
Index 179
Über den Autor / die Autorin
KHALIL SMITH, MBA, MS, is the Vice President of Inclusion, Diversity, and Engagement at Akamai Technologies. He and his team oversee key elements of the employee experience, including employer branding, employee listening, employee programs, and the Akamai Foundation, a philanthropic arm of the organization.
CHRIS WELLER is the founder of 1-Across, a ghostwriting firm that works with top social scientists, business executives, and entrepreneurs to change how people see the world.
