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Delivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive? Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow. Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy. This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.
Inhaltsverzeichnis
Chapter - 1: Introducing employee experience design - Definitions and approaches; Chapter - 2: Making the case for EX; Chapter - 3: Busting myths - What's really driving your EX? Chapter - 4: Culture, leadership and EX; Chapter - 5: EX design in action; Chapter - 6: Scoping the employee experience; Chapter - 7: Empathy and the opportunity space; Chapter - 8: Ideate; Chapter - 9: Prototype, test and iterate; Chapter - 10: Measuring employee experience; Chapter - 11: What next in EX?; Chapter - 12: Index
Über den Autor / die Autorin
Emma Bridger is an award-winning employee engagement specialist and Director of People Lab, an Employee Engagement Consultancy that works with high-profile clients worldwide. With over 18 years' experience gained in a variety of roles, Emma began her career lecturing on graduate and post-graduate courses in psychology, her specialist area being behaviour change.
Emma has designed and developed the CIPD range of short Employee Engagement courses as well as contributing to the UK Government Review 'Engaging for Success'. She now advises the Government taskforce on engagement as part of the 'guru group'. Emma is also a regular conference speaker and case studies detailing her work have been published in industry journals. In 2021 she was named as one of the Most Influential HR Thinkers by HR Magazine.Belinda Gannaway is a director of experience design consultancy Fathom XP. She is an employee experience design practitioner, facilitator and team and systems coach and has been working in and around organizational culture since becoming fascinated by it as a journalist working in the UK Houses of Parliament. Belinda's career has covered the worlds of political and business journalism, marketing and communications, digital transformation and culture change. She was listed by HR Magazine as one of the Most Influential HR Thinkers of 2022.
Zusammenfassung
Design exceptional employee experience (EX) in your organization to improve motivation, engagement and productivity and drive both employee and overall business performance.
