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Informationen zum Autor Mae Taylor Moss! RN! MSN! DHA! FAAN! is vice president of operations at Accordant Health Services! a disease management organization based in Greensboro! North Carolina. She has consulted internationally and written numerous publications on leadership in health care. Klappentext Published in collaboration with the American Organization of Nurse Executives in Chicago! "The Emotionally Intelligent Leader in Nursing" shows nurse managers! leaders and emerging leaders how to identify! use! and regulate their emotions (emotional intelligence) to transform nursing and the nursing work environment. It explores how to create an emotionally sensitive workplace culture! how to make leaders more responsive and line employees responsible! and how to visualize and create an emotionally intelligent workplace. Zusammenfassung Published in collaboration with the American Organization of Nurse Executives in Chicago! The Emotionally Intelligent Leader in Nursing shows nurse managers! leaders and emerging leaders how to identify! use! and regulate their emotions (emotional intelligence) to transform nursing and the nursing work environment. Inhaltsverzeichnis Preface. About the Author. Introduction. PART ONE: Understanding Emotional Intelligence. 1. An Age-Old! New Kind of Nursing Intelligence. 2. Emotions in a Techno-Illogical Age. 3. Emotional Intelligence and Leadership. PART TWO: Intelligently Creating! Sharing a Vision! and Setting an Example. 4. Leaders Who Create. 5. Leaders Who Share a Vision. 6. Leaders Who Set an Example. PART THREE: Intelligent Transfer of Information. 7. Downloading: Honing Emotional Intelligence. 8. Uploading: Coaching Emotional Intelligence. 9. Weathering a Crash: Conflict Resolution in the Health Care Environment. PART FOUR: Changing the Culture of Nursing and the Organization. 10. Shaping the Work Environment and Culture. 11. Rebuilding and Upending the Hierarchical Pyramid. 12. The Future of Emotional Intelligence for Nursing Leadership. References. Name Index. Subject Index. ...
Inhaltsverzeichnis
Preface ix
About the Author xi
Introduction xiii
PART ONE: Understanding Emotional Intelligence
1. An Age-Old, New Kind of Nursing Intelligence 3
2. Emotions in a Techno-Illogical Age 20
3. Emotional Intelligence and Leadership 42
PART TWO: Intelligently Creating, Sharing a Vision, and Setting an Example
4. Leaders Who Create 69
5. Leaders Who Share a Vision 93
6. Leaders Who Set an Example 119
PART THREE: Intelligent Transfer of Information
7. Downloading: Honing Emotional Intelligence 141
8. Uploading: Coaching Emotional Intelligence 163
9. Weathering a Crash: Conflict Resolution in the Health Care Environment 184
PART FOUR: Changing the Culture of Nursing and the Organization
10. Shaping the Work Environment and Culture 215
11. Rebuilding and Upending the Hierarchical Pyramid 238
12. The Future of Emotional Intelligence for Nursing Leadership 262
References 279
Name Index 299
Subject Index 307
