Hospital Capacity Management - Insights and Strategies

Inhaltsverzeichnis

Letter from the Author. About the Authors. Introduction. 1 Hospital Priorities. 2 Bed Assignment. 3 Inpatient and Outpatient. 4 Emergency Department. 5 Types of Hospital Beds. 6 Capacity Management Strategies. 7 Discharging Patients. 8 Surgical Short Stay Units. 9 Hospital Capacity Management Metrics. 10 Complex Care Patients. 11 Integrated Patient Care. 12 Additional Capacity Management Programs. 13 Discharges before Noon. 14 Leveling. 15 Ancillary Demand Staffing. 16 Surge. 17 Starting a Patient Flow Team. 18 Optimal Hospital Operational Strategies. 19 Process Improvement. 20 Conclusion. Bibliography. Glossary. Index.

Über den Autor / die Autorin

Robbin Dick, MD, FACP started his career in 1988 working in the Emergency Department and trained in Internal Medicine. This role served him well in developing concepts and principles around efficiency and process improvement. Robbin developed the first recognized observation unit in NY State to improve ED efficiency in 1996 which started him on the journey of observation medicine and hospital capacity management. In 2003, he joined the University of Rochester Emergency Department and implemented and managed a 36-bed observation unit. In 2009, he had the opportunity to focus on the use of Lean-Six-Sigma concepts in hospital capacity management. As Vice President of Clinical Efficiency, Dr. Dick developed new models of care delivery and integration. His professional work career includes being Director of Observation Services managing the Observation Service line for Medical Emergency Professionals across the state of Maryland.
In 2016, his company joined USACS (US Acute Care Solutions) where Robbin served as Chief of Observation Services for the organization until October, 2018. During his time with USACS, he developed a National Observation Service Line which included well-defined protocols, a robust teaching module based off a MKSAP (Medical Knowledge Self-Assessment Program), testing guidelines, a peer-review process, electronic I-PAD patient satisfaction program and national oversite of the Observation Programs operational development. USACS currently has over 15 Observation units with over 70,000 encounters yearly and is the largest Observation program in the United States. Currently, Robbin’s focus is on consultative services in Observation Medicine and Hospital Capacity Management.
Robert Agness, BA is an experienced professional in operational management. He received Lean Sigma training under Shingo Ztisu trainers at Eastman Kodak’s Lean Institute early in his career. His role at Kodak involved the application of Lean Sigma principles restructuring and redesigning internal processes and facilities. Robert spent his last years at Eastman Kodak implementing a lean factory as Operations Manager of its Digital Graphics manufacturing site.
Robert brought his expertise in Lean Six Sigma methodologies and implementation to Rochester General Health Systems in 2007. There he educated the leadership, developed a Lean Sigma Black Belt program equivalent, and facilitated the redesign of patient flow in the Emergency Department, Radiology, Peri-op and Inpatient Care Units. He also has designed and implemented the system’s Central Bed Management Department, effecting greater efficiency across numerous departments. He managed patient flow and capacity management for two of the system’s hospitals, totaling 600 beds.
Robert is currently semi-retired and works part-time as a consultant in Hospital Capacity Management providing recommendations and assistance utilizing Lean Sigma training.

Zusammenfassung

Hospital Capacity Management: Insights and Strategies details many of the key processes, procedures and administrative realities which make up the healthcare system we all encounter when we visit the ER or the hospital.

Zusatztext

"Hospitals are enormously complex institutions.　This book seeks to de-mystify how they can operate more effectively.　Hospital Capacity Management- Insights and Strategies, is an important addition to the literature at a time when many institutions are confronted with a myriad of capacity challenges.
Dr. Dick and Robert Agness have written a timely book during a time of great stress within the hospital industry.　Hospital Capacity Management: Insights and Strategies, does a terrific job in describing how hospitals can operate more efficiently and with improved patient care services to meet the capacity challenges of these difficult times.　
The current pandemic has elevated the challenges that hospitals face in meeting the health care demands of the communities that they serve.　Dr. Dick and Robert Agness have written a timely book that assists hospital management and consumers alike, in understanding and improving how capacity demands can be met and patient care services improved.　This book is an important read for those interested in understanding the complexities of the hospital environment and the steps necessary to meet the challenges of our times. "

Steven I. Goldstein, M.H.A., President & CEO, Strong Memorial Hospital, URMC

"A refreshingly candid and thoughtful look at the state of hospital capacity management in the U.S., and the vital role it plays in driving the healthcare industry’s Triple Aim – better care, better health, better value. Dr. Robbin Dick is an industry thought leader who has devoted his career to making healthcare better. This patient-centered "playbook" provides healthcare leaders with proven strategies and practical process improvement tools for redesigning patient flow and capacity management in ways that can deliver a consistently exceptional patient care experience with greater efficiency and reliability."

Mark C. Clement, President and CEO, TriHealth System

"The book provides a map for hospital leaders in navigating the challenge of reducing length of stay and increasing throughput. The approaches are practical and directed to increasing quality of care. The book belongs on the bookshelf of every hospital leader who is charged with capacity management."
Kevin Casey, MD, President Rochester General Hospital at Rochester Regional Health　
"Hospital Capacity Management manages to take a highly complex topic and simplify it to tangible and executable recommendations. As hospital leaders we continually looking for better ways to use our resources in a cost effective and efficient manner. This book certainly provides the backbone to achieve these goals."
Michael Cetta, MD, FACEP, FACHE, Chief of Integrated Acute Care, US Acute Care Solutions

Produktdetails

• Autoren: Robert Agness, Robbin Dick, Robbin Agness Dick
• Verlag: Taylor & Francis Ltd.
• Sprache: Englisch
• Produktform: Fester Einband
• Erschienen: 31.03.2021
• EAN: 9780367708603
• ISBN: 978-0-367-70860-3
• Seiten: 224
• Themen: Naturwissenschaften, Medizin, Informatik, Technik > Medizin > Allgemeines; BUSINESS & ECONOMICS / Project Management, MEDICAL / Health Care Delivery, BUSINESS & ECONOMICS / Quality Control, MEDICAL / Hospital Administration & Care, Medical administration & management, BUSINESS & ECONOMICS / Industries / Healthcare, Medical administration and management