Engineering Service Systems in the Digital Age

Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.

Inhaltsverzeichnis

Objectives of this Research.- Grounding of the Research.- Consuming and Producing Knowledge.- Advancing Design Knowledge.- Shaping a Body of Design Knowledge.- Reflections on the Research.  

Über den Autor / die Autorin

Benedikt S. Höckmayr works as an innovation management researcher, project manager and lecturer at the University of Erlangen-Nuremberg. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Moeslein at the Department of Information Systems, Chair of Information Systems – Innovation & Value Creation.

Zusammenfassung

Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.

Produktdetails

• Autoren: Benedikt S Höckmayr, Benedikt S. Höckmayr
• Verlag: Springer, Berlin
• Sprache: Englisch
• Produktform: Taschenbuch
• Erschienen: 14.06.2019
• EAN: 9783658262020
• ISBN: 978-3-658-26202-0
• Seiten: 314
• Abmessung: 147 mm x 23 mm x 210 mm
• Gewicht: 436 g
• Illustration: XIX, 314 p. 1 illus.
• Serien: Markt- und Unternehmensentwicklung Markets and Organisations; Markt- und Unternehmensentwicklung / Markets and Organisations
• Themen: Sozialwissenschaften, Recht,Wirtschaft > Wirtschaft > Management; Management, C, Wirtschaftsmathematik und -informatik, IT-Management, Business and Management, IT in Business, Innovation/Technology Management, Management science, Management information systems, Business mathematics & systems, Industrial Management, Business Information Systems, Innovation and Technology Management, Worldview of Design Science Research, Shaping a Body of Design Knowledge, Socio-technical mechanisms, Unique characteristics of service systems, Advancing Design Knowledge, Consuming and Producing Knowledge