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Thisbook provides a broad overview of what is needed to run hospitals and otherhealth care facilities effectively and efficiently. All of the skills and toolsrequired to achieve this aim are elucidated in the book, including businessengineering and change management, strategic planning and the Balanced Scorecard,project management, integrative innovation management, social and ethical aspectsof human resource management, communication and conflict management, staffdevelopment and leadership. The guidance offered is exceptional and applicable inboth developed and developing countries. Furthermore, the relevant theoretical backgroundis outlined and instructive case reports are included. Each chapter finishes witha summary and five reflective questions. Excellence can only be achieved when healthcare professionals show in addition to their medical skills a high level ofmanagerial competence. High performance in Hospital Management assists managersof health care providers as well as doctors and nurses to engage in thesuccessful management of a health care facility.
Inhaltsverzeichnis
Engage your nurses,clinicians and patients to drive your hospital.- Createa corporate identity.- Develop your vision and communicate it.- Face yourcompetitors.- Improve communication and appreciation.- Create positiveattitudes towards change.- Develop and communicate your strategy.- Findthe best staff and develop their skills.- Manage your conflictsprofessionally.- Be a visionary leader.
Zusammenfassung
This
book provides a broad overview of what is needed to run hospitals and other
health care facilities effectively and efficiently. All of the skills and tools
required to achieve this aim are elucidated in the book, including business
engineering and change management, strategic planning and the Balanced Scorecard,
project management, integrative innovation management, social and ethical aspects
of human resource management, communication and conflict management, staff
development and leadership. The guidance offered is exceptional and applicable in
both developed and developing countries. Furthermore, the relevant theoretical background
is outlined and instructive case reports are included. Each chapter finishes with
a summary and five reflective questions. Excellence can only be achieved when health
care professionals show in addition to their medical skills a high level of
managerial competence. High performance in Hospital Management assists managers
of health care providers as well as doctors and nurses to engage in the
successful management of a health care facility.
