Service Automation: Robots and the Future of Work

Zusammenfassung

This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.

Produktdetails

• Autoren: Mary Lacity, Leslie P. Willcocks
• Verlag: SB Publishing
• Sprache: Englisch
• Produktform: Fester Einband
• Erschienen: 12.02.2016
• EAN: 9780956414564
• ISBN: 978-0-9564145-6-4
• Seiten: 304
• Abmessung: 243 mm x 167 mm x 32 mm
• Gewicht: 856 g
• Thema: Sozialwissenschaften, Recht,Wirtschaft > Wirtschaft > Allgemeines, Lexika