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From policing the rough streets of Kansas City, Missouri, to becoming the FBI''s lead international kidnapping negotiator to teaching negotiation at leading universities, Chris Voss has tested the techniques in Never Split the Difference across the full spectrum of human endeavor and proved their effectiveness. Those who have benefited from these techniques include business clients generating millions in additional profits, MBA students getting better jobs, and even parents dealing with their kids. Never Split the Difference provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing the negotiation strategies that helped Voss and his colleagues succeed where it mattered most: saving lives. Whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner, Voss shows you how to use these skills in the workplace and in every other realm of your life.
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Former FBI Hostage Negotiator Chris Voss has few equals when it comes to high stakes negotiations. Whether for your business or your personal life, his techniques work." - Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller, What Every Body is Saying
Chris Voss's NEVER SPLIT THE DIFFERENCE is a different kind of business book -one that emphasizes the importance of emotional intelligence without sacrificing deal-making power. It comes from the pen of a former hostage negotiator - someone who couldn't take no for an answer - which makes it fascinating reading. But it's also eminently practical. In these pages, you will find the techniques for getting the deal you want. - -Daniel H. Pink, author of To Sell Is Human and Drive -Daniel H. Pink, author of To Sell Is Human and Drive Daniel H. Pink, author of To Sell Is Human and Drive
This book blew my mind. It's a riveting read, full of instantly actionable advice-not just for high-stakes situations, but also for handling everyday conflicts at work and at home. - Adam Grant, author of Originals and Give and Take
Voss reveals everything you need to know about negotiating for success... It's the next leap forward for those who memorized Fisher and Ury's classic Getting to Yes. - Booklist
Chatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations. - Publishers Weekly
"Your business-basically your entire life-comes down to your performance in crucial conversations, and these tools will give you the edge you need... It's required reading for my employees because I use the lessons in this book every single day, and I want them to, too." - Jason McCarthy, CEO of Goruck
"Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between." - Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast
"It's rare that a book is so gripping and entertaining while still being actionable and applicable." - Inc.
"A business book you won't be able to put down." - Fortune
