Mehr lesen
Inhaltsverzeichnis
Contents: Introduction. Part I The Facilitator Role: The origins of the facilitator role; Understanding the facilitator role; Understanding groups; Understanding individuals. Part II Managing Change: Understanding and developing organizations; Changing and developing groups; Changing and developing individuals. Part III Facilitator Skills: The start point; Facilitative behaviours; Developing empathy; Listening; Eliciting; Positive confrontation; The Emperor's new clothes; ’Facipulation’. Part IV The Facilitator Role in Practice: Issues for the facilitator; Situations where the role is useful; Case histories of facilitation; The correct approach. Part V The Issue of Management Style: Theories of management style; Facilitation as the style of the future; Further reading; Index.
Über den Autor / die Autorin
Mike Robson is Managing Director of MRA International, a leading consultancy and training organization specialising in the development of organizations and their people. Ciaran Beary is a consultant.
Zusammenfassung
Facilitators help individuals, groups and organizations enhance their performance. This book shows how. It deals with the nature of facilitation; covers the management of change; provides practical guidelines on the relevant skills; looks at the situations where facilitators can be effective; and, finally, considers facilitative management styles.
Zusatztext
'The further one delves, the more impressed one becomes with the skill and care with which Robson and his associate Beary make their case.' Modern Management 'I can imagine this book being particularly helpful in selling the use of facilitation to an organization. The case is clear and enough detail about the role is given to allay fears and demonstrate its relevance.' Industrial and Commercial Training
