How to Work With and Lead People Not Like You - Practical Solutions for Today''s Diverse Workplace

If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity. . . It doesn't have to be this way!
 
The people you work with may be from a different generation, different culture, different race, different gender, or just a different philosophy toward work and life in general, but you need to work together toward a common goal. How to Work With and Lead People Not Like You explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that are hurting productivity.
 
Many people shudder at the prospect of working with diverse groups of people, but they can't voice their fear or anxiety. At work, it's not OK or politically correct to say, 'I'm uncomfortable with this person.' In fact, if you do say something along those lines, your job may be at risk. Your company may terminate you for not being on the 'diversity bandwagon.' So you keep quiet and you keep your thoughts to yourself. But deep down, you are uncomfortable.
 
If you feel like this, it doesn't mean you're racist, sexist, ageist, homophobic, or any other negative label. It means you're struggling.
 
You're struggling to understand people, cultures, or values that are unfamiliar to you. You're struggling to do your job with teammates and coworkers who may have very different viewpoints or different approaches to communication than you have. You're struggling to overcome differences and pull together to achieve high performance at work.
 
Whether you're leading a diverse team, working in a challenging cross-cultural environment, or simply working with people who are 'not like you,' you need to be able to get along with everyone as a team, to get the work done. This book explains the skills you need to communicate, motivate, and inspire people to collaborate--even if they have very different values, lifestyles, or priorities.
* Learn key steps that bring cohesion to diversity
* How to have a constructive conversation about working alongside people who are different
* The four magic words that make this easier and smooth over friction
* What not to say--and why
* Learn to set aside differences and get things done
* Learn how to handle a racist, sexist, homophobic or offensive remark in a professional way
* Retain your sanity when colleagues drive you crazy
 
The changing demographics of today's workforce bring conflicting viewpoints, perspectives, approaches, skills, habits, and personalities together in one place; whether that leads to synergy or catastrophe is up to you. How to Work With and Lead People Not Like You helps you turn a hurdle into an advantage so you or your team can do more, achieve more, and enjoy the ride.

Inhaltsverzeichnis

PART I Working with People Not Like You: How to Build Relationships and Foster Connections Across Different Cultures and Values
 
CHAPTER ONE: "I used to just be able to do my job. Now I have to be "politically correct'".
 
Your workplace is changing - and you resent it. Or don't understand it. Or you feel marginalized. You're not alone.
 
"Why can't we just go back to the way things used to be?"
 
Playing Nicely with Others
 
It's expected at work, but difficult when working with people you don't feel comfortable with
 
And the "Diversity Police" make it seem like everything you feel and think is wrong
 
If this creating friction for you, you're normal
 
CHAPTER TWO: How to Break the Ice, Show Respect and Build Trust with People Not Like You
 
Meet & Greet - it works!
 
What to say when you don't know what to say
 
Focus on the person, not their culture, manner of dress or age
 
Find common ground - it's there somewhere
 
Find out what they care about - what brings them joy or satisfaction or makes them unhappy or frustrated
 
Values drive behavior
 
How to find out what they value
 
CHAPTER THREE: How Do We Talk about Real Differences in People and Groups - Without Stereotyping or Offending? We're Conditioned to Be Afraid...
 
of being hurtful or offensive
 
of making unfair judgements or stereotypes
 
of making the other person defensive
 
of rocking the boat or getting in trouble
 
of being accused of being racist, sexist, ageist, homophobic or xenophobic
 
How to have a constructive conversation about working alongside people who are different
 
Four magic words that make this easier
 
And 5 things not to say
 
"Replace This with This" statement examples
 
e.g. Instead of "What do you people eat for dinner?" try "What's a popular dish in your culture?"
 
CHAPTER FOUR: Working with People Who Don't Speak English
 
CHAPTER FIVE: Dealing with People, Groups or Values You Don't Like: How to Get Along and Work Together Anyway
 
Pinpoint and Understand What Irritates You - and Why
 
Does it conflict with your values?
 
Is it bewildering to you?
 
Does it simply annoy you?
 
Understand that they're not trying to be difficult
 
They're behaving the way they were socialized - the only way they know how to be
 
Not right or wrong, just different
 
You won't change them. But you can both ADAPT
 
PART II Leading People Not Like You - How to Get a Diverse Group of People to Trust Each Other and Work Together
 
CHAPTER SIX: How to Break the Ice and Build Trust in Diverse Work Groups
 
CHAPTER SEVEN: The Leader's Role: Educating and Setting the Example
 
Lead by example
 
It starts with naming the elephant in the room
 
Truth breeds trust
 
Foster safe discussion of issues
 
Making "we value diversity" real for your people
 
Three Steps that Make it "Real"
 
Walk the Walk
 
Expect to Educate. And Repeat. And Repeat...
 
Make a plan - treat it like every other aspect of your business
 
Don't be afraid to refine it along the way
 
Do's & Don'ts for Leading People Not Like You
 
Keep your ear to the ground, listen to the hallway chatter
 
Cultivate your "pilot fish"
 
Don't "Launch & Abandon"
 
Celebrate success
 
Set new goals and strategies to strengthen ongoing efforts
 
CHAPTER EIGHT: Dealing with Conflict, Prejudice and Having Hard Conversations about Differences
 
Leaders know that constructive conflict has a purpose

Über den Autor / die Autorin

Kelly McDonald (Dallas, TX; www.mcdonaldmarketing.com) is the president of an award-winning advertising and marketing firm, and has been featured on CNBC, in BusinessWeek, CNN Money.com, and XM Radio. Her agency's clients include brands such as Toyota, Sherwin-Williams, Kimberly-Clark, Miller/Coors, Harley-Davidson, and Nike. In 2009, Advertising Age named McDonald Marketing one of the Top Ad Agencies in the U.S. across all disciplines. In 2014, Kelly was named one of the "10 Most Booked Corporate & Association Speakers" in the U.S.  In 2015, she was also named to the list of "Top Women Business Speakers You Need at Your Next Conference".

Zusammenfassung

If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity...

Produktdetails

• Autoren: K Mcdonald, Kelly McDonald, McDonald Kelly
• Verlag: Wiley, John and Sons Ltd
• Sprache: Englisch
• Produktform: Fester Einband
• Erschienen: 31.10.2017
• EAN: 9781119369950
• ISBN: 978-1-119-36995-0
• Seiten: 160
• Themen: Sozialwissenschaften, Recht,Wirtschaft > Wirtschaft > Management; Führung, Personalentwicklung, Business & management, Wirtschaft u. Management, Training u. Personalentwicklung / Meinungsvielfalt, Training & Human Resource Development / Diversity