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Zusatztext 'Tourism and hospitality consumption patterns are changing rapidly, propelled by the ubiquity of new technologies. Practitioners and scholars face the challenge of keeping up to date with the diverse and multi-disciplinary consumer behavior literature. This authoritative handbook addresses the need for a comprehensive collation of contributions by leading and emerging authors which balances the latest developments with more established guiding principles. The various chapters feature many informative international case studies that are drawn from settings across the tourism and hospitality field.'- Brian King, Professor & Associate Dean, School of Hotel & Tourism Management, The Hong Kong Polytechnic University'What is in-store for you when reading this Routledge handbook: equal in-depth treatment of both the tourism and hospitality disciplines, global coverage by scholars from more than 30 nations across five continents, many original contributions to theory, all chapters with discussions of a set of useful references, most chapters include a useful case study told as a story followed by generalizable insights. This handbook is highly readable and useful—a go-to source book for early, mid, and late career tourism, hospitality, management, and marketing scholars who want to do both useful and high impact research in tourism and/or hospitality.'- Arch G. Woodside, Professor of Marketing, Curtin University, Australia 'Consumer behaviour in tourism and hospitality has always been a pivotal research area looking at tourists’ preferences, expectations and motivations. The questions of what "pushes" and "pulls" travellers to specific destinations, how exogenous and endogenous constraints influence travel behaviour, and how tourists’ background characteristics shape travel patterns are all crucial totourism and hospitality operators. This volume is a vital new source for answering the above questions and many others. I welcome this new and important book and highly recommend it as essentialreading for practitioners and students alike.'- Yoel Mansfeld, Professor and Head, Center for Tourism, Pilgrimage & Recreation Research, University of Haifa, IsraelEXCERPTS OF THE BOOK REVIEWS OF MY BOOK PUBLISHED IN THE TOURISM JOURNALS The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism, Saurabh Kumar Dixit (ed.), London, Routledge, 2017, pp. +483, £150 (hbk), ISBN 9781138961678The contributing authors in the Handbook provide a smooth intermixture of foundational theoretical body of knowledge and newly emerging trends in consumer behaviour based on the latest advancements of ICT. This makes the book appropriate for both beginners and advanced researchers and educators not only in the field of Tourism and Hospitality but in the area of Marketing, Relationship marketing, Management and Consumer behaviour as well. Most of the chapters include challenging propositions for future empirical research. The impressive number of case studies and practical examples, illustrating the theoretical and conceptual frameworks, adds significant value to the collection.European Journal of Tourism Research 19 (2017) reviewed by Nina Zlateva, Varna University of Management, Varna, Bulgaria.The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism, edited by Saurabh Kumar Dixit is a very comprehensive collection of chapters focused on consumer behavior and all its facets and is a solid reference tool for the field. Examining the field of consumer behavior from an applied perspective emphasizes the important role in determining the amount of autonomy given to service employees in solving consumer behavior issues (Bowen & Lawler, 1992, 1995). This statement focuses on the tie between consumer behavior and the service industries most specifically hospitality and tourism. This text provides multiple examples of all aspects of consumer behavior and is well organized. Chapters can be a catalyst for discus...
