Public Service Performance - Perspectives on Measurement and Management

Klappentext An important 2006 contribution to the debate about how to improve the performance of public organizations. Inhaltsverzeichnis 1. Introduction George A Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr. and Richard M. Walker; 2. Subjective and objective measures of organizational performance: an empirical exploration Rhys Andrews, George A. Boyne and Richard M. Walker; 3. All measures of performance are subjective: more evidence on US federal agencies Gene A. Brewer; 4. A qualitative evaluation of public sector organizations: assessing organizational performance in healthcare Rachael Addicott and Ewan Ferlie; 5. Quantitative approaches towards assessing organizational performance Peter C. Smith; 6. Consequences of goal ambiguity in public organizations Young Han Chun and Hal G. Rainey; 7. Performance control and public organizations Patrick Kenis; 8. Bureaucratic red tape and organizational performance: testing the moderating role of culture and political support Sanjay J. Pandy and Donald Moynihan; 9. All that glitters is not gold: disaggregating networks and the impact on performance Kenneth J. Meier, Laurence J. O'Toole, Jr. and Yi Lu; 10. Network evolution and performance under public contracting for mental health services Keith G. Provan, H. Brinton Milward and Kimberley Roussin Isett; 11. The design and management of performance-based contracts for public welfare services Youseok Choi and Carolyn J. Heinrich; 12. Outsourcing government information technology services: an Australian case study Graeme Hodge and Anne Rouse; 13. International comparisons of output and productivity in public service provision: a review Mary O'Mahony and Philip Stevens; 14. Public management and government performance: an international review Melissa Forbes, Carolyn J. Hill and Laurence E. Lynn, Jr.; 15. What drives global e-government? An exploratory assessment of existing e-government performance measures Eric W. Welch, M. Jae Moon and Wilson Wong; 16. Public management and organizational performance: an agenda for research George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole Jr. and Richard M. Walker....

Produktdetails

• Autoren: &apos, George Boyne, George A. Meier Boyne, Lau toole
• Mitarbeit: George A. Boyne (Herausgeber), Boyne George A. (Herausgeber), Boyne George a. (Herausgeber), Meier Kenneth J. (Herausgeber), O'Toole Jr. Laurence J. (Herausgeber), Kenneth J. Meier (Herausgeber), Meier Kenneth J. (Herausgeber), Jr. O'Toole (Herausgeber), Laurence J. O'Toole Jr (Herausgeber), Walker Richard M. (Herausgeber)
• Verlag: Cambridge University Press Academic
• Sprache: Englisch
• Produktform: Taschenbuch
• Erschienen: 16.12.2010
• EAN: 9780521172936
• ISBN: 978-0-521-17293-6
• Abmessung: 170 mm x 245 mm x 17 mm
• Serien: Print On Demand; Print on Demand
• Themen: Schule und Lernen > Unterrichtsvorbereitung > Berufliche Bildung; Sozialwissenschaften, Recht,Wirtschaft > Wirtschaft > Management; BUSINESS & ECONOMICS / Strategic Planning, Business & management, Political science & theory, Organizational theory & behaviour, Public Administration, Civil service and public sector, Quality Assurance (QA) and Total Quality Management (TQM)