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Informationen zum Autor Lowell Ackerman, DVM, DACVD, MBA, MPA, is a board-certified veterinary specialist, an award-winning author, an international lecturer, and a renowned expert in veterinary practice management. Klappentext Blackwell's Five-Minute Veterinary Practice Management Consult, Second Edition has been extensively updated and expanded, with 55 new topics covering subjects such as online technologies, hospice care, mobile practices, compassion fatigue, practice profitability, and more. Carefully formatted using the popular Five-Minute Veterinary Consult style, the book offers fast access to authoritative information on all aspects of practice management. This Second Edition is an essential tool for running a practice, increasing revenue, and managing staff in today's veterinary practice.Addressing topics ranging from client communication and management to legal issues, financial management, and human resources, the book is an invaluable resource for business management advice applicable to veterinary practice. Sample forms and further resources are now available on a companion website. Veterinarians and practice managers alike will find this book a comprehensive yet user-friendly guide for success in today's challenging business environment.Blackwell s Five-Minute Veterinary Practice Management Consult, Second Edition has been extensively updated and expanded, with 55 new topics covering subjects such as online technologies, hospice care, mobile practices, compassion fatigue, practice profitability, and more. Inhaltsverzeichnis Editor-in-Chief and Consulting Editors xvContributors xviPreface xxAbout the Companion Website xxiSection 1Marketplace 1Section 2Client Relationship Management 59Section 3Communications 113Section 4Financial Management 165Section 5Cash Management 219Section 6Human Resources 271Section 7Marketing Management 333Section 8Operations Management 379Section 9Technology Management 429Section 10Administrative Management 483Section 11Practice Safety 537Section 12Legal Issues 571Section 13Planning and Decision Making 617Section 14Facility Management, Design, and Construction 675Section 15Appendices 727Abbreviations 743Glossary 747Index 777...
Inhaltsverzeichnis
Editor-in-Chief and Consulting Editors xv
Contributors xvi
Preface xx
About the Companion Website xxi
Section 1
Marketplace 1
Section 2
Client Relationship Management 59
Section 3
Communications 113
Section 4
Financial Management 165
Section 5
Cash Management 219
Section 6
Human Resources 271
Section 7
Marketing Management 333
Section 8
Operations Management 379
Section 9
Technology Management 429
Section 10
Administrative Management 483
Section 11
Practice Safety 537
Section 12
Legal Issues 571
Section 13
Planning and Decision Making 617
Section 14
Facility Management, Design, and Construction 675
Section 15
Appendices 727
Abbreviations 743
Glossary 747
Index 777
Bericht
"Written by more than 75 experts, well structured, it provides clear and logical answers to most of the problems likely to occur in the business and usually, in around 5 minutes reading. Fast acting relief worth keeping handy on your office shelf." ( Vets Today , 1 October 2013)
