Developing Human Capital - Using Analytics to Plan Optimize Your Learning Development

Don't squander your most valuable resource!
 
Collectively, your workers are your company's most important and most valuable asset. To make the most of this asset, nothing beats quantitative performance and investment measurement. Learning and Development is an 80 billion-dollar industry, and every valuable employee represents a sizable investment on the part of your company. To keep your business moving forward, effective management of human capital is crucial. It generates plenty of data, and deep analysis of this data helps you provide feedback and make adjustments to capitalize on the combined knowledge, skills, and creativity of your workers. Developing Human Capital: Using Analytics to Plan and Optimize Your Learning and Development Investments provides a guidebook for collecting, organizing, and analyzing the data surrounding human capital so you can make the most of your employees' potential.
* Use predictive analysis to optimize human capital investments
* Learn effective study design and alignment
* Get the tools you need for measurement, surveys, and analysis
* Decide what to measure and how to measure it
* Outline your company's current and future analytics technology needs
* Map data sources, and overcome barriers to data collection
 
Authors Gene Pease, Bonnie Beresford, and Lew Walker provide case studies in which major companies applied human capital analytics to guide people decisions, and expand upon the role of analytics in Learning and Development. Developing Human Capital: Using Analytics to Plan and Optimize Your Learning and Development Investments is an essential guide to 21st century human resources and management practices, and can keep you from squandering your company's most valuable resource.

Inhaltsverzeichnis

Foreword xiii
 
Preface xvii
 
Acknowledgments xix
 
Introduction xxi
 
Chapter 1 The New Workforce 1
 
Defining the Generations 2
 
Projected Gaps as the Generations Shift 4
 
Chasing Down Retirement 4
 
Changing the Way We Work 5
 
Technology 6
 
Economy 7
 
Globalization 8
 
Demographics 9
 
Are Virtual Workplaces Here to Stay? 9
 
What Can Learning Leaders Do? 9
 
Summary 10
 
Notes 11
 
Chapter 2 The Need for a Strategy 13
 
Measurement as an Intentional Process 15
 
Continuum of Analytics 17
 
Continuum of Learning and Development
 
Analytics 20
 
Summary 22
 
Notes 22
 
Case Study: A Measurement Strategy in Action:
 
Pfizer 24
 
Chapter 3 Establishing a Measurement Framework 31
 
Measurement Frameworks 32
 
A Practical Measurement Framework for Learning 35
 
Summary 39
 
Notes 40
 
Case Study: Improving Collectors' Skills: AT&T 41
 
Chapter 4 Planning for Success 61
 
Purpose and Political Will 62
 
Skills and Capabilities 65
 
Tools and Technology 66
 
Data 67
 
Taking Inventory: What It Takes 69
 
Developing the Plan: Measurement Blueprints 69
 
Summary 73
 
Note 73
 
Case Study: A Culture of Measurement: Chrysler
 
Academy 74
 
Chapter 5 Curriculum Alignment 79
 
Goal: To Close the Skill Gaps 80
 
The Performance Map 80
 
How We Learn from High Performers 82
 
Quantifying the Gap 84
 
Aligning and Prioritizing the Curriculum 85
 
Beyond Curricula 86
 
Summary 87
 
Case Study: Performance Analytics for an Aligned Curriculum: VW Credit, Inc. 88
 
Chapter 6 Measurement Alignment 97
 
Alignment Wanted 98
 
Maps--An Old Idea, a New Application 98
 
What Is a Measurement Map? 99
 
What Does a Measurement Map Look Like? 100
 
Building a Measurement Map 104
 
Defining the Data 106
 
Summary 107
 
Case Study: Showing Learning's Alignment with the
 
Business: VW Credit, Inc. 109
 
Chapter 7 Improving on the Basics 115
 
The Basics 116
 
Improving Level 1 118
 
Improving Level 2 124
 
Improving the Analysis 130
 
Summary 137
 
Notes 137
 
Case Study: Leadership Program at a Fortune 500 Financial Company 139
 
Chapter 8 Hard Evidence Using Advanced Analytics 145
 
The Quest for Isolated Impact 146
 
Causation: What Really Drives Performance? 149
 
Isolating the Impact: Improving Levels 4 and 5 150
 
A Gentle Guide to the Statistics of Causation 152
 
Statistical Modeling and Significance 154
 
Isolation and the Analytics Continuum 155
 
Summary 156
 
Note 157
 
Case Study: Achieving Business Impact at a Major Utility Company 158
 
Case Study: Hard Evidence Using Advanced Analytics: Valuing Training at Defense Acquisition University 164
 
Chapter 9 Optimization through Predictive Analytics 169
 
Predictive Analytics 170
 
How to Optimize Investments 171
 
Getting the Data for Optimization 174
 
Predictive Analytics--A Learning Game Changer 175
 
Pioneers of Predictive Analytics in Human Resources 176
 
Conclusion 177
 
Notes 179
 
Case Study: Optimizing Performance Management: VF Corporation 180
 
Chapter 10 In Conclusion--Get Started 187
 
Note 18

Über den Autor / die Autorin

GENE PEASE is the founder and CEO of Vestrics (a Capital Analytics Company), the leading provider of workforce optimization software and consulting services. The firm has been recognized with awards from Bersin and Associates, CLO Magazine, CIO Review Magazine, Gartner, and the ROI Institute.
BONNIE BERESFORD, PHD, is the Director of Performance Strategy and Design at AMCI Global. While Vice President at Capital Analytics, Beresford's work has earned her clients three CLO Magazine - Business Impact awards.
LEW WALKER, SPHR, is the Vice President of Human Resources at AT&T. He serves on the Editorial Board of CLO Magazine and is a frequent conference speaker.

Zusammenfassung

Don't squander your most valuable resource! Collectively, your workers are your company's most important and most valuable asset. To make the most of this asset, nothing beats quantitative performance and investment measurement.

Produktdetails

• Autoren: Barbara Beresford, Beresford Barbara, Pease, G Pease, Gene Pease, Gene Beresford Pease, Pease Gene, Lew Walker, Walker Lew
• Verlag: Wiley, John and Sons Ltd
• Sprache: Englisch
• Produktform: Fester Einband
• Erschienen: 19.08.2014
• EAN: 9781118753507
• ISBN: 978-1-118-75350-7
• Seiten: 320
• Serien: SAS Institute Inc; Wiley and SAS Business Series; Wiley and SAS Business; SAS Institute Inc; Wiley and SAS Business Series
• Themen: Sozialwissenschaften, Recht,Wirtschaft > Wirtschaft > Management; Strategisches Management, Business & management, Strategic management, Wirtschaft u. Management