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Informationen zum Autor Michael J. O'Fallon , PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University. Denney G. Rutherford , PhD, is the Endowed Chair Emeritus in the School of Hospitality Business Management at Washington State University. Klappentext Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource. Zusammenfassung Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Inhaltsverzeichnis Preface xi Contributors xv Acknowledgements xix Chapter 1: Overview Chapter 2: Organization 69 Chapter 3: General Managers: A View at the Top 89 Chapter 4: Operations: Rooms 120 Chapter 5: Operations: Housekeeping, Engineering and Security 167 Chapter 6: Food and Beverage Division 246 Chapter 7: Marketing and Associated Activities 306 Chapter 8: Financial Control and Information Management 371 Chapter 9: Human Resources Policy Management 433 Index 487 ...
Sommario
Chapter 1: Overview
Chapter 2: Organization
Chapter 3: General Managers: A View at the Top
Chapter 4: Operations: Rooms
Chapter 5: Operations: Housekeeping, Engineering and Security
Chapter 6: Food and Beverage Division
Chapter 7: Marketing and Associated Activities
Chapter 8: Financial Control and Information Management
Chapter 9: Human Resources Policy Management
