Unlocking E-Government Potential

Unlocking E-Government Potential: Concepts, Cases and Practical Insights serves as a practical guide for conceptualizing and implementing e-government at the local, state and national levels and provides an overview of the global experience in implementing the same. This book is a sequel to the author's earlier book, E-Government: From Vision to Implementation. It describes the evolution of e-government applications over a period of four years through cases and illustrations and explores its potential impact on cost of access, quality of service and quality of governance for citizens and businesses, and on transparency and corruption.

The book presents empirical results from impact assessment studies done during 2006-08 for nearly 50 e-government projects. Among other issues, it discusses the strategy for making e-government work for the poor. The case studies of e-government applications cover a wide range-serving different types of clients, focusing on different purposes, and built by different tiers of government. These cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred.

This book will be of interest to management professionals and those with a public administration background. It will also be very useful for students enrolled in university programmes dealing with ICT and development and international academic courses on e-governance.

Sommario

Introduction
PART I: E-GOVERNMENT: DEFINITION AND SCOPE
Nature of Clients Served and the Service Delivery Process
E-Government: Different Stages of Evolution
E-Government versus E-Governance
PART II: E-GOVERNMENT IN THE CONTEXT OF DEVELOPING COUNTRIES
Nature of Applications for Different Types of Clients
Challenges in Design and Implementation
Investments in E-Government
Reasons for Implementing E-Government
E-Government Readiness of Countries
Status of E-Government in India
Key Challenges in Further Development of E-Government
PART III: POTENTIAL BENEFITS OF E-GOVERNMENT FOR KEY STAKE HOLDERS
Benefits for Citizens: Results from an Impact Assessment Study
Benefits for Businesses: Results from an Impact Assessment Study
Benefits for Agencies Implementing E-government Applications
PART IV: IMPACT OF E-GOVERNMENT ON TRANSPARENCY AND CORRUPTION
Results from a Study of Impact on Corruption
Improvement in Transparency through E-government
Dealing with Corruption through E-Government
PART V: GUIDELINES FOR IMPLEMENTING PROJECTS SUCCESSFULLY
Life Cycle of an E-Government Project
Conceptualizing Project Definition and Scope: Starting Small
Process Re-engineering
Designing a Citizen-Centric Service Delivery Mechanism
Communicating with Users
Seeking Partnerships: Avoiding Reinvention of the Wheel
Phasing Implementation
Capacity to Manage Change
Strong Internal Leadership and Project Management
Risk Factors in Implementing E-Government Projects
PART VI: GUIDELINES FOR DESIGNING A COUNTRY-WIDE STRATEGY FOR E-GOVERNMENT
The Need for a Strategy and Implementation Plan
Assessing E-Government Readiness
Balancing Bottom-up versus Top-down Approach
Selecting Quick-Strike Projects
Importance of Capacity Building
Promoting Public-Private Partnerships
Enabling Legal and Economic Frameworks
Strategy for Reform: Incremental versus Big Bang
Conclusion
PART VII: MAKING E-GOVERNMENT WORK FOR RURAL CITIZENS
How Can ICT Use and E-Government Help the Poor?
Challenges in Building Pro-Poor E-Government
How Can Telecenters be Made Viable?
Examples of Pro-Poor E-Government Applications
Gender Focus of E-Government Projects
PART VIII: A FRAMEWORK AND METHODOLOGY FOR IMPACT ASSESSMENT
Evaluation of E-Government Projects Done in the Past
Review of Literature on Impact Assessment
Proposed Measurement Framework
Methodology for Measuring Impact on Clients
Methodology for Measuring Impact on Agency and Society
Usefulness and Limitations
Annexure: Suggested Questionnaire for Clients
PART IX: CASE STUDIES ON GOVERNMENT TO CITIZEN APPLICATIONS IN E-GOVERNMENT
Computerisation of Land Records in Karnataka (Bhoomi)
Computer Aided Registration of Deeds in AP (CARD)
Online Delivery of Municipal Services: Ahmedabad Municipal Corporation, Vijaywada, Kalyan-Dombvili
E-Seva-Electronic Delivery of Citizen Services in Andhra Pradesh
PART X: CASE STUDIES ON GOVERNMENT TO BUSINESS APPLICATIONS IN E-GOVERNMENT
Online Tax Filing Systems in Different Countries: Singapore, Guatemala, Chile and India
E-Procurement Experiences in Different Countries: Korea, Chile, Philippines and Andhra Pradesh
Indian Customs Electronic Data Interchange (EDI) System
Computerization of Interstate Border Checkposts in Gujarat
PART XI: CASE STUDIES ON G2G APPLICATIONS IN E-GOVERNMENT
CARING Gov-Andhra Pradesh Sachivalaya E-Application
Computerization of the Treasuries in Karnataka (Khajane)
PART XII: GUIDELINES FOR DESIGN AND IMPLEMENTATION OF AN E-GOVERNMENT PORTAL
Introduction / Key Features of E-Government Portal-Single Access Point
Demand and Supply Factors for E-Government Portals
Standardization for Integrated Services
When to Move to an Integrated Portal?
Monitoring and Evaluation Framework for Portal Projects
Conclusion
PART XIII: E-GOVERNMENT: THE WAY AHEAD

Info autore

Subhash Bhatnagar is an alumnus of Mayo College, Ajmer, IIT Madras and IIM Ahmedabad (IIMA). He has been a Professor of Information Systems at the IIMA since 1975. In his many years at IIMA he held the CMC Chair Professorship in Information Technology, served as the Dean and was a member of the Board of Governors. He was instrumental in establishing and coordinating the activities of two research centres at the IIMA, Centre for Electronic Governance and Telecom Policy Study Centre. From 2000 to 2006, he worked for the World Bank in Washington DC to mainstream e-government in the activities of the World Bank. At present he divides his time between teaching and research at IIMA as an Adjunct Professor and advising different institutions which work on e-government.

Professor Bhatnagar's research has focused on ICT for development, e-government and e-commerce. He has published 80 research papers and seven books. He is the Founder Chairman of the International Federation of Information Processing (IFIP) Working Group on Social Implications of Computers in Developing Countries and was the Chief Editor of the International Journal of Information Technology and Development. He also publishes a quarterly newsletter on Information Technology in Developing Countries, is on the editorial boards of half a dozen international journals and is a recipient of the IFIP Silver Core and the Fellowship of the Computer Society of India.

Dettagli sul prodotto

• Autori: Subhash Bhatnagar
• Editore: Sage Publications Pvt. Ltd
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 01.01.2009
• Pagine: 376
• Dimensioni: 137 mm x 213 mm x 20 mm
• Peso: 418 g
• Categoria: Scienze sociali, diritto, economia > Scienze politiche > Scienze politiche e cittadinanza attiva