101 Tough Conversations to Have With Employees - A Manager's Guide to Addressing Performance Conduct, and Discipline

Informationen zum Autor Paul Falcone is Vice President of Human Resources at Nickelodeon. He is the author of 101 Sample Write-Ups for Documenting Employee Performance Problems (978-0-8144-7977-3), 2600 Phrases for Effective Performance Reviews (978-0-8144-7282-8) , and 96 Great Interview Questions to Ask Before You Hire (978-0-8144-1351-7). Klappentext 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. And it focuses not just on what to say but also on how to say it. Zusammenfassung Inappropriate attire! lateness! sexually offensive behavior! not to mention productivity and communication issues--these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. With years of experience as the VP of employee relations at major entertainment companies! author Paul Falcone offers unique insight into the tools and skills required for managers to address some of the most common--as well as the most serious--employee problems they are likely to encounter. Falcone's book 101 Tough Conversations to Have with Employees equips managers to facilitate clear! direct interactions with their employees by offering realistic sample dialogues managers can use to sidestep potential awkwardness. Covering everything from substandard performance reviews to personal hygiene to termination meetings! this handy guide helps managers treat their people with dignity! focusing not just on what to say but also on how to say it. With a plethora of proven! realistic techniques! managers will learn how to protect themselves and their organizations--and get the very best from their people. Inhaltsverzeichnis CONTENTS Preface xi Acknowledgments xv Introduction: The Rules of Engagement 1 PART I: Uncomfortable Workplace Situations 1. Common Managerial and Supervisory Discussions 9 Scenario 1: Mediating Disputes Among Subordinates 9 Scenario 2: Appropriate Responses to Requests to Speak ''Off the Record'' 13 Scenario 3: Promoting a Neophyte into a First-Time Supervisory Role 15 Scenario 4: New Supervisor Syndrome 18 Scenario 5: Inheriting an Employee with Disciplinary Problems 20 Scenario 6: Stopping Attitude Problems in Their Tracks 23 Scenario 7: Advice Before a Holiday Party or an Offsite Event 24 2. Individual Appearance and Uncomfortable Workplace Dilemmas 28 Scenario 8: Bad Hair Days 29 Scenario 9: Inappropriate Dress 32 Scenario 10: Body Piercing and Body Art 33 Scenario 11: Tattoos 34 Scenario 12: Halitosis (Bad Breath) 36 Scenario 13: Body Odor from Lack of Cleanliness 37 Scenario 14: Body Odor from Suspected Medical Reason 39 3. Cultural and Religious Differences 42 Scenario 15: Inappropriate Display of Religious Icons 43 Scenario 16: Supervisor Proselytizes to Subordinates 47 Scenario 17: Offensive Food Preparation and Spicy Smells 49 Scenario 18: Euphemisms like ''Honey,'' ''Sweetie,'' and ''Doll'' 50 Scenario 19: Speaking Foreign Languages in the Workplace 53 Scenario 20: Inappropriate Display of Sexually Explicit Material 55 Scenario 21: Lack of Understanding of Multicultural Differences 58 PART II: Poor Work Habits and Job Performance Concerns 4. Performance Transgressions 63 Scenario 22: Lack of Quality, Detail, or Efficiency 64 Scenario 23: Lack of Quantity or Speed 66 Scenario 24: Substandard Customer Satisfaction 69 Scenario 25: Lack of Sales Production 71 Scenario 26: Failure to Learn New Material During Tr...

Dettagli sul prodotto

• Autori: P. Falcone, Paul Falcone
• Editore: Amacon Book Division
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 05.05.2009
• EAN: 9780814413487
• ISBN: 978-0-8144-1348-7
• Pagine: 304
• Dimensioni: 152 mm x 228 mm x 20 mm
• Serie: Agency/Distributed
• Categoria: Scienze sociali, diritto, economia > Economia