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Informationen zum Autor Dorothy Strachan is a partner in Strachan-Tomlinson, a process consulting firm in Ottawa, Canada. She is the author of Making Questions Work and Process Design, both from Jossey-Bass. Marian Pitters is the president of Pitters Associates, a management consulting firm located in Toronto, Canada.?She has authored a number of manuals on facilitation and public adjudication. Klappentext Managing Facilitated ProcessesManaging Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts:From Contact to Contract-building customized agreements; eighteentypes of facilitated processes, their deliverables and unique featuresApproach and Style-ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management stylesManagement x 5: Participants, Speakers, Logistics, Documents,Feedback-practice guidelines, examples, and time-saving toolsManaging Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates.Praise for Managing Facilitated Processes"This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results."-Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA"The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide."-Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean"In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work."-Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada"A comprehensive and practical guide to making group sessions effective and outcome driven-great insights from cover to cover and a terrific 'go to' reference guide."-Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada"A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again."-Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA Zusammenfassung The Facilitator's Guide to Planning and Managing Work Sessions is a new edition of the self-published book, Workshop Management: Method to Magic. This book enables intelligent decision-making in relation to organizing, planning and managing a successful session. Inhaltsverzeichnis Examples, Exhibits, and Tables xi Web Contents xiii Acknowledgments xv The Authors xvii Introduction xix About This Book xix A Quick Lookup Resource xxi Part 1 From Contact to Contract 1 1 Initial Contact 3 Completing a Preliminary Screen 5 Coordinates: Date(s) and Location ¿ Purpose, Objectives, and Deliverables ¿ Process Leadership ¿ Eighteen Types of Processes Decision Making After the Screen 11 Communicating a Decision 13 2 Building Agreements That Work 15 Types of Agreements 16 Drafting Agreements 16 Agreements in Action: Four Maxims 18 1. Don't Start Work Without an Agreement ¿ 2. Bring Fresh Eyes to Your Experience ¿ 3. When in Doubt, Write It Out ¿ 4. Cock-ups Are Collaborative Work Plans and Cost Estimates 21 Developing Work Plans ¿ Dealing with Pricing Perils Acting on Values 24 Part 2 Approach...
