New Art of Managing People - Person To Person Skills, Guidelines, Techniques Every Manager Needs

Informationen zum Autor Dr. Phillip L. Hunsaker is a Professor of Management and Director of Management Programs in the School of Business Administration at the University of San Diego. He is an internationally recognized consultant, seminar leader and speaker in the areas of personal, management, and organizational development.Dr. Hunsaker has authored over 100 publications, including numerous articles in academic and professional journals and the best-selling books You Can Make It Happen: A Guide to Personal and Organizational Change (Addison-Wesley, 1977); Managing Organizational Behavior (Addison-Wesley, 1986); and Strategies and Skills for Managerial Women (Southwestern, 1986). Klappentext A fully revised and updated edition of the management classic which offers updates on crucial guidelines and techniques for developing the interpersonal skills necessary to improve relations with employees! assessing and improving current working situations! understanding the differences between people! and numerous other methods for creating a positive work environment and increasing productivity and profitability. In addition! the eight new chapters reflect the latest developments in the field including Planning and Goal Setting! Developing Ethical Guideposts! Valuing Diversity and Promoting Change. Management is an ever-expanding area of study! and every business school professor! executive! and aspiring manager should read this essential guide to creating a friendly and productive working atmosphere. Chapter 1 "Oh, wad some power the girlie gie us to see oursels as others see us." Robert Bums, 1786 Building Productive Managerial Relationships Have you ever wished that you could magically know what other people are really thinking about you when you are interacting with them? There are plenty of reasons why this information could be very valuable to you as a manager. There may also be plenty of reasons why you would rather not know. "That incompetent SOB. He's trying to get me to do his job again." "Another phony smile. She doesn't really care about me." "He makes me feel so stupid and helpless." "She's treating me like a child. When I get the chance, I'll slip it to her good." "He asks questions as if doubting everything I say." "She does all the talking. Obviously, my opinion doesn't count." "His poker face keeps me guessing whether he understands me or is even listening to me." "She argues with everything I say. I'm always wrong. She's always right." Thousands of managers have such things said about them every day. But because they can't get inside the heads of their subordinates, peers, and superiors, they are unaware of why they are having such problems. In fact, many of them are unaware of any problems existing at all. And we're talking about some of the brightest managers with the best technical track records in industry today. In most of these cases the problem is not lack of experience, energy, intelligence, or dedication but neglect of building and maintaining productive relationships with others. In attempting to determine what managers need most to be effective, a countless number of surveys have produced a very consistent answer. More than anything else, a manager needs to be able to get along with other people. You probably aren't too surprised with this answer. Then why is it still such a monumental problem for so many managers? One reason is that managers typically are not well trained in relating productively with others. Many managers today have advanced degrees in business administration, engineering, or the like, but such technical expertise does not magically confer equivalent expertise in managing relationships. And neither do years of successful experience in a technical area. Consequently, most managers simply are not as well equipped to deal with people problems a...

Dettagli sul prodotto

• Autori: Tony Alessandra, Philip Alessandra Hunsaker, Phillip Hunsaker, Phillip L Hunsaker, Phillip L. Hunsaker
• Editore: Free Press UK
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 30.01.2009
• EAN: 9781416550624
• ISBN: 978-1-4165-5062-4
• Dimensioni: 186 mm x 233 mm x 20 mm
• Categoria: Scienze sociali, diritto, economia > Economia > Management